Spreading the Gospel vs. Cornering the Market

One day not long ago I was speaking to someone who had organized a “maker space”, which is a place where kids and teens can go to play around with stuff and make things. With 3-D printing becoming more mainstream, these spots are starting to pop up in various places.

During our discussion, it became clear that the people who run these types of operations are very cooperative with each other and like to help each other out by sharing what works for them.

I found myself combining a couple of metaphors into my explanation of what was going on. “You’re not trying to corner the market, you’re spreading the gospel”, I summarized. He agreed.

The next day somebody was explaining his current project to me over lunch. He was involved with a group of people that were developing an accreditation process for a particular type of professional, which does not yet exist.

He mentioned that they were collaborating with other organisations in other areas and that that was quite helpful to the cause. I found myself saying to him, “Well yeah, you’re not trying to corner the market, you’re trying to spread the gospel.” He also agreed.

Now I don’t know about you, but when I find myself uttering the same phrase two days in a row in two completely different circumstances, I remember it. I started to think that I might be on to something.

It seems to me that there are more and more people who are working at spreading gospels than cornering markets these days. Is it just my imagination?

Maybe it is because I am now involved in a service business and not selling a product. Maybe it is the social networks that I am plugged into. Maybe it is society with more Gen Y’s entering the workforce who work more collaboratively.

My father used to tell me that his father used to tell him that you can carry more sand in your hands with both your palms open than you can with clenched fists. For me, open and transparent has always been a more comfortable way to do things, so spreading the gospel is a much easier way for me to live my life.

The gospel that is now driving me is all about family business. They are very different from other businesses. There are no two the same. That makes them interesting to me.

But the more of them I see, the more I see missed opportunities. The fact that you have a business and a family interacting can have so many positives, but just as many negatives.

I feel like I can see the negatives so clearly sometimes and that I can help families to take the steps necessary to avoid some of the negatives and even turn some of the negatives into positives.

I will try to spread the gospel of getting business families to recognize that they need to look at their families separately from their businesses. Too many people concentrate so much on the business to the detriment of the family.

It doesn’t have to be that way. Maybe they just need someone to point it out to them. But few people from inside the family are comfortable doing that.

I will not try to “corner the market”, since there seems to be plenty of work to be done. I will try to spread the gospel that stepping back and looking at the family as a family should not be overlooked. Who is with me?

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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The Defensive CFA ®?

Over the past few weeks, I have continued to read, to look around, to think, to search, to find people to emulate, to connect, to reach out, and to attempt to redefine the evolution of my current (final) career transition. My feelings have ranged from total confusion one minute, to complete exhiliration the next.

In this age of mass communication and information availability, it is so easy to see what others are doing and to try to find others who seem to be doing the kinds of things we want to do. Sometimes I feel like it took too long for some things to click in my life, but then I slow down and try to be thankful that it finally feels like a fog is lifting. “I can see clearly now, the rain is gone…”

Much of this introspection came about in March when I attended the CFA Wealth Management conference in Boston. Attending that 2-day meeting with a whole bunch of other CFA charterholders reminded me why I had signed up for the CFA program in the first place.

It was late 1999 that I decided to do it, and at the time I thought my reasons were sound. I was working in the family holding company. I had been doing quite well with my stock picks in the late 90’s (like every other “bull market genius”, no doubt) and since I was managing family assets I thought that becoming a Chartered Finacial Analyst would help me career-wise.

A former MBA classmate had just published a book, and on the back cover I noticed that he displayed his CFA status. Funny, he knew NOTHING about finance 10 years ago. If he could do it, so could I.

Now I am very glad I completed the program, and it was not easy by any stretch. But in retrospect, I realize that I had done it more for defensive purposes. Yes, the defensive CFA, that’s a new one, isn’t it.

It is when a person completes the CFA program because he knows that in the future, other CFA-types will be pitching ideas at him, because they know he has money, and they will smugly hand over their business cards with those magic three letters. If you can give them your card with the same three letters, the reasoning goes, you can just give each other the secret handshake and avoid all of the BS.

Back to the Boston conference. I spent 2 days with other CFA’s, listening to many interesting presentations on all sorts of topics. I was not bored. I had no trouble following along. The stuff was actually very interesting. But I flashed back to my defensive preferences when it comes to how to manage wealth.

I concluded that there are so many smart qualified people in the wealth management space, and in the end, it is sometimes difficult to differentiate them. And I most certainly do not want to even try to play that game. I never did want to. And I certainly don’t want to go “all in” now.

The Family Enterprise Advisor Program in which I am currently enrolled has been eye-opening and enlightening. Most of the others in my classes are accountants, insurance experts, trust specialists, etc. I come at it from the family office side. But even that feels forced.

The course leaders are all family business advisors and seem more like generalists, and I identify so much more with them than my fellow classmates, almost all of whom are in the program to learn how the different specialist disciplines need to learn to work together.

I am already a family business generalist. I get it. And I love it. And I think I finally figured out what I want to be when I grow up. These are exciting times. I hope you will stick with me as all this continues to evolve. In the meantime, I would love to hear your family business stories.

Allow me to close this with a dictionary definition:

Catharsis: Purging of emotions or relieving of emotional tensions, especially through certain kinds of art, as tragedy or music

I could modify that to: Relieving of emotiuonal tensions and getting something off one’s chest through blogging.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Québecois, mais aussi canadien, et nord-americain

Je suis né à Montréal en 1964. Mes parents, étants arrivés au Canada durnat les années 1950, ont appris la langue de la majorité du pays, l’anglais. Chez nous, en plus d’un dialecte de l’allemand, c’était en anglais qu’on se parlait.

En septembre 1970, j’ai commencé ma première année à l’école Ste-Odile, à Cartierville, en français. Mes grandes soeurs, elles, étaient à Transfiguration of our Lord, en anglais. J’ai pleuré tout l’été, sachant que je serai forcé à débuter mes études dans une langue que je ne connaissait pas.

Avec une quarantaine d’années de recul, je constate que c’était une bonne décision de la part de mes parents. Mon père était homme d’affaires, et il voyait que pour son fils, ça serait pas seulement un atout, mais une nécessité d’être bilingue au Québec. La crise d’octobre qui est survenu à peine un mois plus tard lui avait confirmé la pertinence de sa décision.

Revenons au présent. La réalité est que le fait d’être bilingue (ou même multilingue) est un plus. Je n’entrerai pas dans le discours de certains, qui craignent la disparition du français au Québec, je n’y crois pas. Je reconnais leur passion, mais je ne suis pas de ceux qui croient que c’est en mettant des restrictions sur les autre langues qu’on fait la promotion de la nôtre.

Aujourd’hui je suis marié avec une francophone aussi bilingue que moi, et nos deux enfants sont encore plus bilingues que nous. Nous bénéficions des cultures des deux côtés, et même encore un peu de celle de mes parents immigrants.

Mais encore plus que la culture, je remarque d’autres différences entre les Québecois et le reste de l’Amérique du Nord. Je parlerai d’un seul secteur, mais je suis certain qu’il existe des parallèles dans plusieurs autres.

Dans le domaine des entreprises familiales, dans les années 1980, notre compagnie s’est joint à CAFÉ, le Canadian Association for Family Enterprise. Cette organisme existe toujours partout au Canada, sauf au Québec.

Au québec depuis quelques années le CIFA (Centre International des Familles en Affaires) existe, mais autant que son but est d’aider les familles en affaires, son rôle ne réunit pas les familles comme membres, qui peuvent ensuite s’entraider, ce que CAFÉ a toujours bien fait.

Sur le côté éducation, je suis présentement inscrit au FEAP (Family Enterprise Advisor Program). Ce programme développé par l’University of British Columbia, est maintenant administré par IFEA (Institute of Family Enterprise Advisors). En plus du UBC, le FEAP sera bientôt offert en Alberta, en Ontario à Western et à Dalhousie à Halifax. Montréal? Pas encore.

Mais agrandissons l’échelle encore une fois. Au États-Unis le FFI (Family Firm Institute) existe depuis 1986. Cet organisme est dédié à tous les professionnels qui font affaires avec les entreprises familiales. Il existe un chapitre au Canada, en Ontario, sans surprise.

Le monde devient de plus en plus petit. Il y a plusieurs bons modèles ailleurs qui pourraient être copiés ici au Québec, mais nous n’avons pas nécessairement l’échelle pour garantir leur survie.
Par contre, pour ceux qui parlent anglais, ce monde est aussi ouvert à eux. J’en profite. J’espère que d’autres feront pareil. Le monde est petit, mais il est aussi grand.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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“I don’ trust him. I don’t know why, I just don’t”

Trust is something that can be very difficult to put your finger on. It is hard to define, and sometimes when it isn’t there, you aren’t entirely sure why.

In a family business context, trust is something that can take on an even more important role than elsewhere. Due to the complex nature of the beast, where traditional company relationships are intertwined with personal family history, trust issues can develop in many areas.

This week I came across an interview with Peter Leach, a family business consultant from the UK, in which he talks about respect and trust in the family business realm. I really liked that last couple of minutes of it, where he broke trust down into 3 main elements.

He credits Barbara Misztal, a respected author on the subject, for her work in analyzing how and where trust can fall apart. The three elements, ALL of which MUST be present for trust to exist, are: Sincerity, Reliability, and Competence.

Sincerity is all about doing things for the right reason, and caring about what you do. Reliability is doing what you said you were going to do, when you said you were going to do it. And competence is doing your job properly and at an acceptable quality level.

The absence of any one of these elements can lead to trust problems.

In new realtionships, it is often difficult to detect sincerity issues, since they can be concealed for a time. Sometimes that used car salesman can seem a little too smooth. But when it is someone in your family, you usually have a good idea of the sincerity component.

When reliability is absent, you have a person who has their heart in the right place, they are good at what they do, but they just can’t seem to deliver on time with any regularity. It’s easy to be disappointed in these situations, because you know the person cares and can do it, but the follow-through just isn’t there.

When competence is absent, you have a caring person who is trying and getting things done, but the things they do just aren’t good enough.

Segmenting trust into these three components becomes useful in situations like that of my headline, where you have trouble putting your finger on “why” there is a lack of trust.

People who work with family businesses often hear stories about various family business members who have trust issues with others in the family. When you take the time to look at the three areas outlined above, often one of the three elements becomes the clear culprit as the main source of the issue.

Once the source of the mistrust has been identified, it becomes easier to work on that element to improve the situation.

If competence is lacking, maybe more training or mentoring can help, or it could just sort itself out with time and experience.

If reliability is lacking, helping the person get and stay organized could be helpful in overcoming the issue. Or maybe just informing the person that their reliability is severely impacting their trustworthyness can do the trick.

When sincerity is lacking, you probably have a bigger problem. It can be hard to make someone care if they are at the point where they clearly don’t. Or if they are cutting corners and trying to fly under the radar and take the easy way out, those situations are not as easily remedied.

Problems of trust are not easy to overcome, but by taking the time to break things down into these three elements, at least you can figure out where you should start. Good luck.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Nothing Succeeds Like Succession

Succession is a huge subject in the realm of family business. It is literally a subject about which complete books have been written. I just want to touch on one particular aspect of it here, because it is too often overlooked.

A lot of time and effort is usually required in order to make sure that a succession is well planned and executed. The process often takes years, as it should when you think about all that is at stake.

When you are looking at your family business and how you are going to hand it over to the next generation, getting it right so that the business will contine to be successful for generations to come is complex and fraught with all kinds of potential stumbling blocks.

Last year I wrote a blog about the difference between “family businesses” and “business families”. There are important distinctions here, and this is precisely where the complications come in.

My premise is that far too often, a great deal of effort is placed into making sure that the business succession is successful, and very little effort is made into making sure the family succession has been handled effectively.

Maybe it is because the business is easier to look at in quantitative terms. The business is still profitable, is still growing, and is still a leader even after the next generation has taken control. Wonderful and congratulations, it is not an easy accomplishment and likely took a great deal of planning and effort to make it so.

I only hope that everyone in your family sees it as the success that the professionals who helped make it happen do.

I believe that the succession of the business is wonderful, but only if it does not happen at the expense of a successful succession of the business family.

This week I listened to an interview with James E. Hughes Jr., who is seen as a guru in the field of family wealth preservation and whose books are now at the top of my reading list. He makes a distinction between the transfer of wealth and the gift of wealth.

The parallel that I am drawing is that the transfer is that of the business, whereas the gift is more about the whole family. Hughes has seen his share of situations where the transfer was emphasized and likely seen as a success by most, but the gift was not made in a fashion anywhere near its potential.

I am still very much a neophyte in the space of family business consulting, as I have only recently begun moving away from managing my own family office and into helping other business families with their transition and succession issues.

But when I hear veterans of the space, or read their books, or follow their courses, I am very much inspired that I have found my sweet spot. I have lived many of the situations that they speak about either through my own family or my wife’s, or through others who work with family businesses on a regular basis.

Too often people are guided by professionals who are well-meaning and knowledgeable, but whose solutions have negative consequences that just aren’t understood. It is relatively easy to find specialists to help you save taxes or set up a trust for your grandchildren.

What is harder to find is someone to help you work through all these proposed solutions and examine their consequences to your FAMILY first, and then only your business.

I believe that the success of your succession should be viewed first by your successors’ ability to succeed. Whether the business is even involved at all at that point should be a secondary consideration.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Three Peas in a Pod?

In a blog post a couple of months back I mentioned that LinkedIn was becoming a really good resource for me. It continues to be a treasure trove of information and contacts.

I recently discovered a LinkedIn group called “Business Succession Planning Group”, so I joined and it did not take long for it to pay off. A group member from Minneapolis, Daniel Kurth of Human Performance LLC, made a post to the group that caught my eye.

I will use the key point of his message as the starting point to my blog this week. He introduces us to the “Three P’s of Transitioning Owners”.

Without further ado, they are: Paycheck, Purpose, and Place. Kurth’s thesis is that the exiting owner will only readily move on from the business once he has been able to replace those three P’s that the business has been providing.

Anyone who has ever worked in a business where the owner does not seem to be ready and willing to even entertain the thought of retirement can probably identify with at least one of these P’s being a major factor in the hesitation.

If the business has been successful for a number of years, the paycheck should be easy enough to replace. There is an entire industry of financial advisors and insurance product reps that will gladly help the future retiree ensure that monthly income to spend is replaced in a satisfactory way.

Let’s skip ahead to the last P, Place. Keeping and office, setting up a new office somewhere else, or simply getting into a new routine of meeting friends and colleagues somewhere on a regular basis, are all ways that people have gone about making sure that they “get out of the house” after retiring.

I really think that the toughest P to replace after selling or passing down a business, or even retiring from any job really, is Purpose.

I remember some friends of my parents who had 9-5 jobs who said they were looking forward to retiring, but once there, it almost drove them crazy. Somehow sleeping in, reading the paper, going for a walk, etc. can only cut it for so long.

For type “A’s” like most business owners and entrepreneurs, I wouldn’t give it more than a week or two before they would start going stir crazy. Folks who disliked their jobs look forward to retiring from the “grind” and they have trouble, imagine those who have a company they built to inspire them every day when they wake up.

Their business is often the driving purpose of everything, and has been for a long time. It cannot simply be switched off overnight. It can’t be expected to work that way. In theory, sure; in practice, no.

So for all those who want to help encourage someone to think about retiring some day, sooner rather than later, I suggest that you help them replace that P, the sense of Purpose that the business gives them.

Whether you are the succeeding generation waiting to take over, or the spouse who would rather spend more time together or take longer vacations, this is the place to concentrate your efforts.

But do not expect things to happen quickly. Start early and try to help them find hobbies, causes, worthwhile organisations, boards of directors, anything that can get them excited and where they can put their skills, energy and desire to good use.

There are surely other purposes that can slowly but surely become more and more important in their lives, and eventually allow them to exit the business because they have found a new sense of purpose. If they don’t get there, they might stay around forever.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Blame it on Cinderella

This week I attended the CFA Institute’s Wealth Management conference in Boston. It’s an annual event that will be in L.A. next year, but since this time it was so close to Montreal, I figured it was worth the five-hour drive to hear the great speakers they had lined up.

The conference was really good in so many ways, and I was having trouble deciding which of the 12 presentations I would use as the inspiration for this week’s blog.

As I was driving home through the White Mountains of New Hampshire and the Green Mountains of Vermont, something happened that made me push the conference topics to the back burner.

It wasn’t something that I saw though. It was something that I heard, on the radio.  When I have a long drive I always worry about falling asleep at the wheel, although it is much less of a problem for me lately, since I started sleeping better every night thanks to my CPAP machine.

To make sure that I stay awake while driving, I have a strong preference for talk radio. My wife and kids can’t stand talk radio, but I was alone, so it was a great chance to catch up on what Rush Limbaugh and the like were talking about on the US airwaves.

But when you are driving through the mountains and trying to listen to the radio, staying on any one station for more than 15 minutes is often a challenge. So what ends up happening is that every few minutes, I just hit the search button until something comes in with a strong enough signal.

Now besides talk radio, the other thing that usually keeps me awake is country music. I can’t say that I am a huge fan, but I have very eclectic tastes in music, and with country music the lyrics are usually such that you can sing along to any song even though you have never heard it before.

It’s hard to fall asleep when you are singing. And given the choice between listening to talk radio or listening to me sing in the car, I can tell you that my family would likely learn to LOVE talk radio. But I was alone, so country music it would be, at least for a song or two.

That was when Stealing Cinderella came on. I thought I recognized the singer’s voice, but it turns out that he just sounded like most other country singers, and I couldn’t even tell you his name now without googling it. But the lyrics really got to me.

It’s about a guy going to his girlfriend’s father’s house to ask for permission to marry her. Do guys still do that? I don’t know, but a little over 20 years ago, I did it. So the song brought back instant memories, especially the reaction I got from my father-in-law, who wished me luck but (wrongly) assumed that his daughter was not the marrying type.

But then the song goes on to describe the family photos that are placed all over the living room, including many of the little girl as she was growing up, riding her first bike, jumping on the bed, and of course playing Cinderella.

Now it was the heartstrings of the father of the 11-year-old daughter that were being tugged on. Yikes, where the heck did the time go?
In 30 seconds I went from reliving the experience of asking for the go-ahead to marry one man’s “Cinderella”, to fast-forwarding who knows how many years to some guy coming by and trying to steal MY Cinderella.

I know, she’s only 11, but ten years ago she was 1 and it feels like it was yesterday. And in ten years she will be 21 and who knows what future awaits her.

Too much to think about. Better stay off the Country Music stations and stick to talk radio.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Questioning the Question Instead of Answering It

I have a habit of turning things around and looking at them from a different perspective from most people. So while many are pre-disposed to think in terms of finding the answer to a question, I prefer to step back and question the question before answering it.

This habit goes back to my days of working in the family business in my early twenties. When we needed to hire someone to fill a position, the task of finding good candidates somehow fell to me.

I suppose that it was because we did not yet have an HR person in those days, so the occasional need to fill a position became a project that went to “Steve Junior”.   So here I was being put in a position where I needed to first figure out a number of things before I could even begin.

The department head’s question would start with “Can you find someone to fill this job in my department?” While there was a brief answer (“Yes, of course”), what became more important was the series of questions that soon followed. What is the job description, what kind of experience are you looking for, what is the salary, etc.

I got into the habit of asking lots of questions, and I still do lots of it today. Like many things, the more you do something, the more comfortable you become doing it.

Sometimes when doing job interviews I would ask candidates “What is more important, knowing the all the answers or knowing the right questions?”  I can tell you that we never hired anyone who did not hit that one out of the park.

Many people spend a lot of their time trying to find answers, even though they may not have taken the time to make sure that they are answering the right questions.

Somehow when we begin looking for the answers we feel like we have started down the road to finding a solution, while thinking through the questions still feels like we are in neutral and not making progress.

Many businesses bring in consultants hoping to find “the answer” to their problem. I believe that anyone who promises you answers without first ascertaining that you are looking at the right questions is someone to be avoided.

I maintain that if you take the time to ask all the right questions, the answers often take care of themselves.

An outsider can often bring a different perspective to your situation, and the simple fact that they must ask a lot of questions can make you think in terms that you might not have thought of, and this can in turn help you with both the questions and the answers.

Don’t be afraid to ask questions, but try to avoid Yes/No questions. Learn to ask a lot of “why?” questions, as hearing people’s answers to those are usually the most enlightening.

It should go without saying that actually listening to the answers that you get is pretty important too.

Every once in a while, it is good to ask yourself a couple of big picture questions, because the answers you come up with on those will help you put a lot of things in the proper perspective.

I like to start with “Where are we trying to go?” followed by “How do we plan to get there?”

They are very simple and quite general, but I think if more people in more businesses took the time to stop and ask themselves these two simple questions, on a regular basis, they would be more likely to make progress and stay on track.

So, where are you trying to go? And how do you plan to get there?

 

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Transparently Trustworthy Transitions

Once again I begin with a mouthful of a headline. Three big words, and loaded words at that. Let’s look at each one individually.

Transitions are periods of time during which you go from one state to another. Transparency is doing things openly, where you do not hide anything from anyone. Trustworthy is an adjective we use to describe things that we trust, or have confidence in.

Now let’s combine the words into pairs.

If something is transparently trustworthy, it is because the people affected have confidence in what was done because they could see it happen openly.

If a transition is transparent people see it happening and can follow along with the process through its various stages.

And if you want your transition to be trustworthy, it is much better if it is done done transparently.

Let’s look at a few examples, all about men who started and ran family businesses, and the transitions that they faced as they got older. The transitions involved the businesses and the wealth they created, and the impact that those had on their families.

We will start with “Peter”.  Peter has two children, both of whom worked in his businesses at times. He has been winding down some of his companies over the past few years, but currently no other family members work for him. He seems to be transitioning himself into retirement mode, but has not spoken about his plans with his children.

His children are his heirs, but remain out of the loop as to what his plans are. They don’t really know what to expect, and they seem to get along much better with their mother. But since Peter has been divorced for many years and now lives with another woman, there is a lack of knowledge and trust in what Peter will do with his wealth.

Then there is Robert. He built a business in which all 4 of his children worked as teenagers. His oldest son worked there as the heir apparent, but about a dozen years ago Robert received a generous offer for the company and sold it.

Since cashing out, the children, now into their mid-fifties, have continued to live their lives as before, expecting an eventual inheritance. Now into his 80’s, Robert is experiencing quite a few signs of dementia.

The family seems to recognize that this is a transition in which they must become involved, but there does not seem to be much urgency, and they are unsure of how to go about it. I strongly suggest that they do everything as transparently as possible, so that everyone will have confidence in the results.

Then there is Stewart. He built a business and sold the operations when he was in his 50’s. His son worked in the business, and continued to take care of the real estate and other revenue-producing assets.

When he was diagnosed with cancer, he went home and wrote detailed instructions for his wife and three children to follow after he passed away. He called a famiy meeting to explain everything. After he passed away, the family began holding annual meetings during which they make major decisions by consensus.

You must first recognize that you are in a transition stage, and then figure out how you will move through it. When you share the information and the process with those who are affected by it things go more smoothly.

You do not have to ask for permission from your heirs to handle your assets the way you see fit, but you should understand that transparency in your actions will breed trustworthiness in the results.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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Pas comme les autres

Si vous vous sentez beaucoup plus à l’aise dans les situations où vous faites parti de la majorité, vous êtes comme la plupart des gens.

Façon compliquée de dire que presque tout le monde préfère la sensation d’appartenance qui vient en agissant de manière “normale”. Plus souvent qu’autrement, ce confort est justifié, puisqu’en general, les gens ont tendence à bien faire ce qu’ils ont à faire.

Mais c’est loin de dire que c’est toujours meilleur de faire “comme tout le monde”. En fait, je crois que pour certaines personnes, le contraire est vrai.

Mes blogues sont souvent destinés aux gens qui comprennent la difference entre les occasions où c’est mieux de faire comme les autres, et les situations qui demandent de faire le “Zig” quand les autres font le “Zag”.

Si vous vous sentez visé, c’est peut-être parce que vous comprennez déjà très bien qu’il existe beaucoup de choix à faire dans la vie où il vaut mieux prendre le temps d’aller dans les sens contraire de la foule.

Et il me semble que le plus souvent qu’on prend les sens inverse, avec succès, le plus qu’on s’amuse à le faire. Gagner “en gang” c’est très amusant, mais gagner et être un des seuls gagnants parmi une foule de perdants, c’est encore plus satisfaisant.

Parfois quand je discute avec des gens qui ont eu du succès dans leur vie, tout en respectant cette tendence de faire ce qu’il était nécessaire à faire, même si ce n’était pas ce que la majorité aurait fait, je constate qu’ils ont quand même le réflexe d’agir dans le sens de la majorité dans d’autres domaines de leur vie.

Je m’explique. Un entrepreneur qui a eu du succès en bâtissant une entreprise dans un secteur qu’il connait, aura sûrement agi de façon non-conventionelle. Mais quand vient le temps de prendre des décisions dans sa vie personnelle, il suivra souvent ses amis.

Une personne qui a bâti une PME familiale, en allant dans le sens inverse de la plupart des gens qu’il connait, n’hésite pas à faire comme eux dans d’autres circonstances.

Si vous avez eu beaucoup de succès dans votre vie en agissant “pas comme les autres”, pourquoi est-ce si difficile d’agir ainsi dans d’autres aspects de la vie?

J’ai grandi dans une entreprise familiale où c’était mon père qui menait tout, et il n’était pas gêné de faire comme il voulait, sans égard pour ce que les autres faisaient ou ce qu’ils pensaient.  Il n’avait pas toujours raison, évidemment, et il n’aimait pas admettre quand il avait tort, mais ça ne l’empêchait pas de se ré-essayer la prochaine fois, à sa façon, la prochaine fois.

Récemment, j’ai accompagné ma mère à une rencontre lors de laquelle nous avons investi de l’argent dans un fonds où le gérant avait mentionné que la plupart des investisseurs dans son fonds étaient des institutions, et pas des particuliers.

J’ai mentionné que cela ne nous dérangeait pas, puisque ma mère avait vécu plus de 50 ans avec quelqu’un qui ne s’arrêtait jamais au fait qu’il était le seul de sa catégorie, et qu’étant donné que c’était lui mon “mentor” et celui qui m’avait entrainé, j’étais habitué d’être le seul aussi.

En m’habituant à être “pas comme les autres”, c’est devenu presque préfèrable de continuer de façon “pas comme les autres” dans bien des circonstances.

Avez-vous peur d’agir “pas comme les autres”? Est-ce que vous ne risquez pas de le regretter?

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.
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