Ceux qui sont assez à l’aise en anglais et en français ont sûrement remarqué qu’il existe un certain nombre de traductions qui sont en effet moins évidentes qu’elles semblent à première vue. L’exemple que je cite souvent est “librairie” qui est un magasin qui vend des livres, et “library” où ils prêtent des livres, donc une bibliothèque.

Dans mes jours à McGill, j’avais pris un cours de traduction, et le prof surnommait ces instances des “faux amis”, et j’ai gardé sa terminologie et je le répète souvent, même s’il fait déjà bien des années que j’ai oublié le nom du prof.

Quand j’étais au secondaire dans une école anglophone, on m’a placé dans les cours de français avancé puisque j’avais complété mon primaire en français. Rendu en secondaire 4, ceci me donnait aussi le droit de prendre d’autres cours en français comme options. De loin, le plus mémorable de ceux-ci était le cours de comptabilité donné par Monsieur McGee.

M. McGee était un anglophone avec un sérieux accent quand il parlait français, mais il s’exprimait quand même très bien et l’effort était toujours là aussi de sa part. Il s’amusait à nous souligner plusieurs faux amis aussi, même s’il ne les appellait pas par ce nom.

Loyer, ce n’est past votre “lawyer” (avocat), c’est le rent, il nous disait. Les fournitures, quand à eux, étaient des “supplies” et non pas des meubles.

Je préfère trouver des exemples avec plus qu’un mot, des expressions. Je m’amuse avec la famille quand on voyage en campagne et je vois des pancartes indiquant une “auto-cueillette”. Je me demande souvent s’il y a des anglophones qui regardent dans leur Larousse anglais-français pour apprendre ce que veut dire cueillette, et ensuite présument qu’ils peuvent ceuillir des pommes directement de leur voiture, comme un genre de cueillette-au-volant.

Sur une note plus sérieuse, notez si vous ne le savez pas déjà, la différence entre “il n’est pas question”, et “no question about it”. En français, c’est l’équivalent de “no way”, mais en anglais, c’est plutôt “certainement”.

Et là, nous arrivons au mot du jour, concierge. Le premier concierge dont je me souviens était M. Aubry, qui lavait les planchers et les toilettes de mon école primaire. En plus, il habitait un appartement en haut du gymnase avec sa femme. Ils avaient même une corde à linge sur le toît, où une belle journée de printemps j’avais aperçu les sous-vêtement du concierge et je me suis mis à partager mon observation avec tout les autres élèves qui jouaient au ballon-chasseur. “Les culottes de M. Aubry! Les culottes de M. Aubry!”

Mais en anglais, un concierge (prononcé plutôt “KON-si-err-GE”) est une personne qui fait beaucoup plus que nettoyer vos dégâts. Il ou elle vous aide avec toutes sortes de choses. Nous les apercevons plus souvent dans les grands hôtels, mais c’est une profession qui prend beaucoup plus d’ampleur ces jours-ci.

Ce n’est pas tout le monde qui peut se permettre d’engager un “majordome” ou un “butler” en anglais, mais toutes les grandes villes ont un certain nombre de professionels qui se font engager pour règler bien des problèmes pour bien du monde. Ils vendent leurs service en explicant qu’ils peuvent se charger de bien des choses pour ceux qui travaillent de longues heures et qui ensuite sont débordés en arrivant à la maison.

Ceux qui gèrent l’argent des plus fortunés, essayent même parfois de mentioner qu’ils offrent, eux aussi, ce genre de service aux clients avec des gros portefeuilles. Je me demande s’ils ont vraiment des clients qui en bénéficent et qui en sont satisfaits.

Un bon concierge peux vous sauver beaucoup de temps et de misère. Il s’agit d’en trouver un ou une qui prendra le temps de vous connaître et de vous proposer des services qui rentrent dans votre budget.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Late August has always had a certain feel to it for me, but this year is different. Maybe it’s because we took an extra-long vacation in July, or because the weather has been really good, or maybe because we brought the dogs to the cottage so the place feels more like home now.

Or maybe it’s because instead of only worrying about two kids, we are now responsible for five teens for a couple of weeks!

Our kids have been curling for the past 3 winters, and last year we joined a new club. This got them to a more competitive level, which came with new teammates who have become good friends. Our cottage is within a 45-minute drive of one of the country’s top junior curling camps, featuring a couple of former world champions.

I thought it would be a great idea for our kids to attend the camp and take advantage of the opportunity to learn form some of the best. It seems some of the parents of their new friends also wanted to take advantage of that opportunity, and since we have a place not far away, of course they were all welcome to stay here with us.

I guess the one thing that I had not been mentally prepared for was now being the temporary “father” to 5 teenagers, rather that just our 2. My wife has been handling the “Mom” role in exemplary fashion, to no one’s surprise.

We geared up for the arrival of the extra bodies by adding a camper where the three girls sleep, and the two boys are in the kids’ room. The kitchen, living and dining rooms are just big enough to handle the load. The fridge and pantry are well stocked, the WiFi works pretty well, and I can easily control access to it by shutting the unit down at night.

But the parenting is exhausting. They are not bad kids, they are actually very good kids, all of them. But they are all so different. And so each one of them needs to be handled in their own special way. Handling them one-on-one and as a group is completely different too.

But as mentally draining as it is, I love the experience because there is so much to learn, and along with that, so much to teach too.

I love to take the time to explain things to my kids, on whatever subject comes up on any given day. It could be something we see on TV, something one of us comes across on the internet, or something that happened at school that day. I often start with “Do you understand why such-and-such is that way?” or “Do you understand what so-and-so meant when they said that?”

With three extra people around the opportunities to explain things multiplies.

Probably the best part of the arrangement is that our kids are learning how other kids don’t have it quite so easy as they do in life. I like to think that they appreciate what we have and how their parents treat them. They are very lucky, and we are lucky to have them too.

I often preach about communication and how important it is to family relationships. I also like to think that I am a living, breathing example of what I preach. I hope my kids agree. Please don’t forget, it’s not just what you say, how you say it is usually more important.

After this, if they end up being better curlers, that will be a bonus.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Today’s word is Disingenuous. Today’s sponsor is a large Canadian telecommunications company, which makes up one third of what is known as “Robellus” in some online forums. Robellus is a made-up name that stands for ROgers, BELL, and telUS.
Without naming it specifically, the company that irked me is the one whose company softball team would most likely be known as the Dodgers. (Or Dogers?)
My family recently returned from a wonderful vacation in Brazil. I had heard horror stories about roaming charges, so I decided to get out in front of that potential problem, bite the bullet, and buy one of their packages.
My mistake was in assuming that their offer was somehow grounded in today’s reality of what constitutes fair business practices. I had purchased their Mobile Hotspot to use at our cottage, so I decided that it should become the tool we used for online data access during our trip to Brazil.
I am positive that I am not alone in being confounded by data plans for any service. Kilobytes, Megabytes, Gigabytes, Terabytes? I just wanted to check my email and my Twitter timeline.

Because data usage is difficult to understand, I had to assume that my provider’s offering had some degree of reasonableness. I was wrong, and I got a surprising phone call to inform me of my outstanding balance. Unfortunately, the call came AFTER we got back home.

Here are the numbers: I paid $225 upfront for their international data package. At home, it costs $40 a month for 5 GB. So I paid 5.625 times my monthly home rate for the international version. This was the largest option available. Hefty, yes, but better than coming home to a huge bill, right? If only…

You see the $225 only covered 100 MB of data. How much is that? I have no idea, as I stated above, very few people understand this technical stuff. But if they charged me over 5 times more than the high end of my home package, as long as I don’t start overusing it like crazy, I should be OK, right? Wrong.

Of course when you do the math, it is quite simple to see that 100 MB is only 1/50, yes, One Fiftieth, or 2%, of 5 GB. So that comes to 5.625 times the price for only 2% of the service. That’s 288 times the price, for the same 100 MB.

In my book, any company that charges 288 times the price for a product in this way is disingenuous at best, and, well, I will spare you the other adjectives I said under my breath.

As it turned out, we blew through the allotted 100 MB on the second day. The final bill, including the $225 and all the taxes, came to over 2 G’s, as in, “2 grand”. As in, enough to cover about 4 years of service at home, while using 50 times more data per month.

To top it off, the $225 “special data package” comes to $2.25 per MB, but their charge when you go over that is only $2.50. So by paying it upfront, you get a whopping 10% discount. What is their price for 100 MB at home? Five bucks. So even by that calculation it is 45 times the price!

To me this is disingenuous, plain and simple. I hope everyone enjoyed the R****s Cup tennis tournaments, I feel like I provided a good chunk of the prize money.

 

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Life is full of simple truths. So many things are so simple to explain and so simple to grasp, in theory, that you would think that everyone would live carefree lives.

But many people make the mistake of believing that “simple” is the same thing as “easy”. It is very easy to fall into that trap. So let me attempt to forever dispel that notion from your mind.

Let’s start with an area of my life with which I have struggled virtually my entire life.

From a very young age I can remember going shopping with my mother for clothes and hearing the saleslady inform her that they did not have these clothes in my size, or that we should look for something in the “husky” department.

Today I prefer to shop in stores that specialize in Big & Tall, since I can actually spend time choosing clothes that I like, as opposed to what they have that might fit me.

The point is that losing weight is a simple concept. Eat less, exercise more, and VOILÀ! If only it were so in real life. Yes, it is simple. But that doesn’t make it easy.

When we move over to the field of business, and specifically family business, there are so many simple things that you can do to make you business grow, make more profit, have a balanced life, keep everyone in the family motivated and happy. Yes, there are many simple things that you can do.

Very few of these simple things are also easy to put into practice. So let’s go back to the weight analogy. My last blog dealt with ignorance, so let’s tie that in too. I have learned a lot about nutrition in the last year since my doctor recommended that I see a nutritionist. I now understand a lot more about the subject, and she has taught me many tricks that have actually started to help me move in the right direction.

But one of the keys is that she always makes sure that we schedule a follow-up visit so that I do not forget that I am somehow accountable to her, since I know that I will be seeing her again in a couple of months. In this way, she is kind of my coach, keeping me on track.

My doc has also mentioned that he may recommend a personal fitness trainer to work with me in a similar way with respect to the exercise part of the equation. We are not there yet, but I already clearly understand where most of the benefits would come from, and that is the follow-up and accountability aspect.

So I have already used the term “coach” and “trainer”, and they both work in their respective fields. Now I want to bring in the term “facilitator”, since it actually has some use and acceptance in the field of family business advising.

During a recent course on facilitation we discussed the term and I happened to mention that the root word “facile” is actually the French word for “easy”. I thought it was a no-brainer (it’s good to speak more than one language!) but the reaction from the others illustrated that I was clearly in the minority.

The dictionary app on my phone does not have an entry for facilitator, but for the verb facilitate, we see: to make easier or less difficult; help forward (an action, a process, etc.) To assist the progress of (a person).

If you have an “A-Ha” moment here and realise that you could use a facilitator in your life your business, or your family, I felicitate you, but that is another French word for another day.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

I am often prone to thinking about abstract concepts, and lately my brain seems to be in overdrive in this area.

Hopefully, I will be able to tie things up into something relevant and useful for those who are interested in business families and the succession issues that they face. Ultimately, that is the goal of this blog.

We have all heard that ignorance is bliss. What that statement means to me is that sometimes when you are unaware of something (usually something bad), you are actually happier than you would be if you were aware of it.

Say you are in a foreign country where you do not understand the language. You pass a sign that says that you have just entered a dangerous area. Assuming you survive, would you have been happier knowing that, or remaining ignorant of the fact?

Now being ignorant of too many things is not necessarily wonderful either, in fact, the term “Ignoramus” is not usually used for flattery.

We are all ignorant of many things, due to the simple fact that no person can know everything. Some people act like they know everything, but that is another subject. They don’t. Nobody knows everything.

But there is another form of ignorance that is slightly different, and it is oblivion. To be “oblivious” is to be unaware. It is not a lack of knowledge of a subject in general, but a lack of realisation in a particular situation.

I get frustrated when I shop in stores with narrow aisles. I like to move quickly, find what I need, get in, and get out. But there are always (well not always, but it seems like always) oblivious people in my way. They stand in the middle of the aisle, sometimes with a shopping cart left in a spot that makes them even harder to get around, and they seem to be there to thwart my progress.

That kind of oblivion (the word “obliviousness” seems better in some ways, but is really not very elegant to say) is relatively benign.

My father was less ignorant than most people. If a subject interested him, he could study it quickly and get a deeper knowledge than many who were much more familiar than him.

But oblivion? Wow, what a difference. Maybe it was his entrepreneurial nature, always moving forward, always focussed on getting something done. Too much focus on one topic almost lends itself to being unaware of other things going on around you at the same time.

How many business families can relate to this one? Dad is hard at work, building the business for his family. What other things is he missing? Anyone? Bueller? Anyone?

So if ignorance is bliss, what is oblivion? It could also be bliss, but my take is that it creates blind spots in some family areas that should not be neglected. And those who are in the family do not always find it easy to confront Dad about these subjects. They have learned that it is best to stay out of his way.

So what do you do if you are in a business family with an oblivious older generation? What is the point of even bringing it up, he probably won’t even listen. Right? You may be surprised.

Start. Start somewhere. Anywhere. Get together and talk in a group. Start conversations about how things are being done and how that affects everyone else. Bring in someone from outside the family if you need to.

Ignorance can be solved by knowledge. Oblivion requires awareness. Too many people are doing too many things while UNAWARE of the unintended consequences of their actions. They need to be made aware, to shake them out of their oblivion. It is never too early to start.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Je suis revenu de belles vacances cette semaine, après avoir passé presque trois semaines au Brésil avec ma famille. Comme de raison, les gens que je rencontre me posent tous la même question, soit, “Puis, comment ça a été?”

Après la première réponse, qui fut toujours “fantastique” ou une autre adjectif semblable, je suis porté à ajouter que c’est les expériences partagées que nous avons vécues ensemble qui seront les plus beaux souvenirs pour moi. Évidemment, j’espère que ça sera pareil pour mes enfants.

Ça me rappelle d’autres vacances que nous avons prises ensemble au fil des années, mais, que les enfants semblent avoir oubliées en grande partie. Maintenant agés de 12 et 13 ans, je crois que les souvenirs seront gravés un peu plus profondémment.

Nous avons vécu des moments inespérés de l’Amazonie jusqu’aux chutes d’Iguaçu, en passant par Sao Paulo et Rio, en plus de plusieurs plages et parcs nationaux. Plus qu’une semaine avec une famille d’amis Brésiliens, des matchs de futbol avec des foules électrisantes, en plus de beaucoup d’animaux sauvages qu’on ne voit pas chez nous.

Mais ça sera surtout les petits moments entre nous qui resteront avec moi à long terme.

Les expériences que nous vivons et que d’autres ont déjà vécu peuvent aussi servir de point commun, même quand nous ne les vivons pas ensemble ou au même moment. Je parle ici de gens qui nous rencontrons, et que par la suite on apprend que nous avons étudié à la même école, ou qui ont joué dans une même équipe, ou qui ont vécu une certaine expérience.

J’ai eu le malheur d’avoir petit accident de voiture il y a une quinzaine d’années. En sortant de nos autos, j’ai fait une échange de carte d’affaires avec l’autre conducteur. Il a regardé ma carte et m’a demandé, “MBA? Quelle école?” Je lui dit “Western” (Maintenant connu comme Ivey). “Moi aussi”, il répond. Avec ça, nous étions sur la même longueur d’ondes, et il m’a dit que s’il y avait des dommages, il m’appellerait.

Je me rappelle d’avoir lu une histoire sur Pat Burns, coach de hockey. Il n’avait pas un agent comme les autres, il faisait confiance à son cousin, Robin Burns, ex joueur de la LNH, mais aussi un homme d’affaires avec beaucoup de succès et très respecté.

Après avoir conclu une entente entre Pat et les Bruins, le négociateur de l’équipe avait demandé à Robin, “Where did you go to law school?”, en présumant que lui aussi était avocat de profession. C’est un exemple qui démontre que la façon dont on agit peut créer l’illusion que nous avons vécu une expérience semblable, avec un résultat positif.

Quand on parle de familles en affaires, un point contentieux peut se développer entre les membres de la famille qui travaillent dans l’entreprise et ceux qui ne sont pas employé. C’est souvent à cause du manque d’expériences partagées que les problèmes surviennent.

Voilà l’importance de la communication, et même de faire certain de planifier des activités pour toute la famille pour servir de point commun et d’expériences partagées. Il s’agit d’un bon début pour débuter des discussions et d’encourager la communication entre tous les membres de la famille.

Denièrement, j’aimerais souligner que quand les gens qui travaillent dans une entreprises familiales ont la chance de s’entretenir avec des conseillers qui ont eux aussi déjà travailler au sein d’une compagnie familiale, le fait d’avoir vécu des experiences semblables peut aussi aider à mener à un niveau de compréhension plus profond, plus rapidement.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Years ago, I heard someone mention that unlike most people who wondered WHEN they are going to die, he would prefer to know WHERE he was going to die. That way, he could simply avoid going to that place until he was ready.

I have since repeated this story many times, and for whatever reason, I almost always use Toronto in my example. Maybe it is because as a life-long Montrealer, the natural inter-city rivalry seemed like a good fit.

I recently had reason (and time) to think about this old story as I got to spend more time than planned waiting at the airport in Montreal for a Toronto-bound flight.

I was scheduled to fly into Toronto on airline that I prefer not to name, but let’s just say their name rhymes with “quarter”.

I needed to be at a course on Monday at 8:30 AM, and not wanting to kill my whole weekend with the family, I booked a seat on their Sunday 8:10 PM flight, conveniently into Billy Bishop airport, very close to my downtown hotel.

I arrived at the airport and immediately noticed more people than usual, and many of them were complaining. I soon learned that the airline’s computer had suffered a system shutdowm due to glitch earlier in the day, and they were trying in vain to play catch up.

It was 7:00 PM and they told me my flight would leave at 10:35. Oh well, I will get to bed late but by midnight I should be at my hotel, no big deal.

I could go on about how the departure time kept getting pushed back, but we have all been there. After it got moved to midnight, a plane arrived at our gate at 11:45, and I thought, “Oh cool, it’s here, we’re gonna leave soon”. HA HA HA. This plane is staying here overnight. Our plane just left Halifax.

At this point I started thinking that maybe someone was trying to tell me that I should NOT go to Toronto.

We finally boarded around 1:00, but after we got on the plane, they told us that it was too late to land at Billy Bishop. OK, we all think, we will be going to Pearson, further from downtown, but at this hour, there won’t be any traffic, so it is not that big a deal.

But NO, that would make too much sense. After we boarded, we learned that we would be going to a nearby city, let’s call it Shlamilton. Big groan from everyone.

Okay, not true. There was one happy guy, who happened to live there. But wait, Holy Crap, what if it is really Shlamilton I need to avoid? I can’t even get off this plane now! This could be the end.

No time to think about that, a crying baby takes my mind off it. A few minutes later he stops, but is quickly followed by crying baby number two.

We landed in Shlamilton at 2:30 and boarded a bus (except for the one lucky guy who took a cab home). The bus got us to Billy Bishop just before 4:00 AM.

There were 4 taxis waiting, and over 30 people on the bus. Some more fun awaited…

It was a long travel day, but I made it, finally getting to sleep around 4:30. Maybe I don’t have to avoid Shlamilton? Maybe I should avoid “quarter”? Or maybe I need to make sure my will is up to date.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

At our house, in addition to Mom and Dad and the two kids, we also have 3 cats and 2 dogs. Like most dogs, ours do not like thunderstorms.

We live in a nice neighbourhood that happens to be relatively close to where our local NHL hockey team has their practice facilities, so quite a few of the players live nearby.

One of these players is an all-star goaltender that we will call “Larry Nice”. He is also the owner of a couple of dogs, which I know since I follow him on Twitter, where he recently posted a photo of his two pals.

I volunteer at a Montreal charity called Share the Warmth, and can usually be found there on Thursday afternoons when we give out boxes of food to the local folks. When I leave the house on those days my wife will often say “Have fun sharing your warmth today”.

During the food bank, we give out pet food when we have it, but we ran out a few months ago and have had to say “Sorry, we don’t have any this week”, when people asked.

I recently contacted someone I knew who worked for Hagen, a local pet food manufacturer, and through her and Hagen’s generosity, we finally managed to have lots of dog food on hand for a change.

So on a recent Thursday, I was “sharing my warmth” and we were giving out lots of dog food, probably more than we should have, since it had been so long and we really had quite a bit of inventory for a change. At the same time, storm clouds were brewing (literally).

Back at home, the dogs were in the backyard. The one who usually freaks out during storms has been known to break through or dig his way out from under our fence. It is for this reason that I got him a dog tag with my cell phone number and address on it.

The people coming in for food were dripping wet from the rain. I am hoping that the bit of thunder that I heard in Montreal did not mean that my dogs were getting scared in the yard.

At about 2 o’clock, my phone rang. The guy on the other end told me he had my dog. He said he could meet me at a nearby parking lot and give him back to me. I explained that I couldn’t get away and my best-case scenario would be to meet him in about 20 minutes.

Then the nice man noticed our address on the dog tag and offered to bring him back home. I said, yes, please, and thank you, and informed him that there would be another dog there waiting for his vagabond buddy.

I got home a couple of hours later and found both dogs safe, sound, and quite dirty. Later I sat back and checked my Twitter timeline to see what I had missed during the day.

What’s this I see? “Larry Nice” has tweeted that he “picked up a fugitive today”, with a link to a photo that he posted.

Curious, I clicked on the link, and almost fell off my chair when I saw my dog in the back seat of Larry’s Ford pick-up. Thanks Larry, for a story that I have already told quite a few times, and will continue to share. The dogs sure hope you never get traded, especially not to the Lightning.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

Over the past 8 months or so, I have taken on a renewed interest in family businesses and what makes them different and what makes them tick. I have enrolled in courses that do a great job of teaching what family business is all about and how and why they are special.

The courses have covered some in-depth ideas like having a family mission statement, holding regular family meetings, setting up a board of directors with non-family members, getting advisors from different fields to work together harmoniously, facilitating meetings and helping with conflict resolution.

But the single most important thing that I learned was right at the beginning of each course. And it is still the most powerful place to begin any discussion with a family businessperson. It is called the Three-Circle Model. It is SO simple, yet we kept coming back to it during the courses.

The Three-Circle Model (TCM) has only been around for twenty to twenty-five years or so. I am not sure who gets the credit for it, and I would not be surprised to learn that its exact origin is disputed. I recently read an artice from the 1980s that was still talking about family business from a “Two Systems” point of view, which leads me to believe that the TCM evolved afterwards.

(Note from 2016: Please see http://johndavis.com/three-circle-model-of-the-family-business-system/ for more on the origin of the model)

Without further ado, the 3 circles are, “Family”, “Business”, and “Ownership”. F-B-O, a simple Venn diagram of three overlapping circles.

The premise is this: Most people look at a family business as one thing, one entity, one system. But upon closer inspection, there is a LOT more going on there. So in the 80s they started to look at how the Family and the Business were different, and needed to be looked at separately. Later, it was determined that Ownership was also worth spinning out as its own circle.

So part 1 of my equation above in the title of this post is the TCM. What about the seven sectors? Glad you asked. When you draw the TCM as a Venn diagram, you get seven different sectors. Picture yourself asking a three-year-old with a box of Crayolas to colour each portion with a different crayon; they would need seven of them.

So why is this important to Family Businesses? Well mostly because the people who inhabit some of those sectors aren’t even part of the family business. Some of them are part of the Business Family!

People who are only in one circle (the 3 sectors without any overlap) will look at the family business much differently than those who are in one of the three sectors within a two-cirlce overlap.

And then there are those in the middle sector, who are part of the Family, who work in the Business, AND who are also part of Ownership. They often lament the fact that everyone else doesn’t see things the same way as they do!

People who inhabit different sectors will view things in different ways. It is only natural.

Once you learn to view any family business through the TCM, it is like turning on a floodlight. All of a sudden some things that were difficult to comprehend become more easily understood.

And then when you realize that the four sectors where there are overlaps are the ones you need to really concentrate on, you can start to make a lot of progress. I like to think of this as the “flashlight” stage.

The TCM was the floodlight that allowed us to see many things in a new way. Shining the flashlight into the nooks and crannies of the overlapping sectors will help uncover the key areas that will need to be monitored and worked on going forward.

For a visual perspective on all this, please visit my website: click here

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.

 

 

 

About half of my lifetime ago, while working for the family business, the key managers and myself were forced into taking an in-house course on goal-setting. We met once a week for a few months with some guru-type who made us do all sorts of exercises and tried to get us to form new, better habits.

One thing we had to do each week was to set some work goals and some personal ones. Then, when we got together again, we took turns reporting our successes. One time, “Gerry”, who came to us after we had acquired his family company, announced to us with glee, “I finished my book!”

Wow, we all thought, none of us had even realized that Gerry was writing a book. “What is your book about?” someone asked. “Um, I didn’t write a book, I finished reading a book”, he replied, sheepishly.

All this to say that everyone looks at books a bit differently. Most people rarely even read them, and very few people write books worth reading. But great books can be so inspirational.

I go through phases with my reading. Using my Kindle, and now my iPad, I will often have 3 or 4 books on the go at the same time. My normal method is to read a chapter of one book, then a chapter of another, rotating through them. Some of the people to whom I have mentioned this method look at me like I am crazy, as they only read one book at a time.

Different strokes for different folks. With today’s technology there is almost no excuse NOT to read though. You can finish one book from an author and immediately download the sequel or another in the series.

These days I find references to books through Twitter and will often download a book that sounds like it will be useful or inspiring. The trouble often comes when I have so many books piled up to read (figuratively, since they are electronic) that I know that I will never get through them all.

I have recently started to do more skimming or speed-reading just to be able to get to them all. But I still feel guilty that I might miss some nugget somewhere when I do that. I am trying to convince myself that it is better to read about 50-75 % of 20 books than to read 100 % of 10 books. It depends on which books, of course.

If I have books on the brain this week, it is because I had a visit from a friend this week, who told me that he is working on the third edition of his book, and he asked me about whether or not I would ever write a book. Hmm, not sure, I replied. But my mind started spinning.

The very next day I had a phone meeting with someone that I had only met once, briefly, a couple of weeks ago. We were talking about my re-branding as I make the move from the family office space, over to the field of family business advising. He is currently working on a book himself.

Then he mentioned,“You know, when you start to write a book, you would be amazed at how it changes your focus and helps you put things into a new perspective and helps you figure out what is important” (paraphrasing, I wish that I had written it down so I could quote him verbatim).

So this week two different people who are each working on books (writing, not just reading) mention writing a book to me. Neither one said, “Steve, YOU should write a book”.

But that is what I heard.

Steve Legler “gets” business families.
 
He understands the issues that families face, as well as how each family member sees things from their own viewpoint.
 
He specializes in helping business families navigate the difficult areas where the family and the business overlap, by listening to each person’s concerns and ideas.  He then helps the family work together to bridge gaps by building common goals, based on their shared values and vision.
 
His background in family business, his experience running his own family office, along with his education and training in coaching, facilitation, and mediation, make him uniquely suited to the role of advising business families and families of wealth.
 
He is the author of Shift your Family Business (2014), he received his MBA from the Richard  Ivey School of Business (UWO, 1991), is a CFA Charterholder (CFA Institute, 2002), a Family Enterprise Advisor (IFEA 2014), and has received the ACFBA and CFWA accreditations (Family Firm Institute 2014-2015).
 
He prides himself on his ability to help families create the harmony they need to support the legacy they want. To learn how, start by signing up for his monthly newsletter and weekly blogs here.