What Happens When You Can’t See?
The virtual meeting world has certainly changed the way people meet, especially in the past half decade since the pandemic changed everything.
You’d think that after this many years, we’d have figured it all out, but alas, it seems like we have not.
Lest you think I’m getting tired of hearing “You’re on mute!” one time too many, that’s not where we’re going this week.
I’ve touched on some of the issues around virtual meetings in the past, notably in Who’s Zooming Who, and “I Can’t Hear” or “I Can’t Listen”?
But this week we’re going to look at what can happen when you purposely shut off a sense to good effect.
It Started with a Tech Glitch
A few months back I got on a call with a colleague and for whatever reason my camera did not work, so she couldn’t see me.
I was surprised to realize after a few minutes that the fact that I knew she couldn’t see me was affecting the way I spoke to her.
I you’ve ever been on a Zoom or Teams call with me, you know that I’m typically rather animated in my gestures and facial expressions.
Likewise, I prefer to be on calls where I see the others, because I also glean lots of information from non-verbal cues.
More recently, on another call with her, I mentioned this experience to her, it sparked her to mention the “hide self-view” feature in Zoom.
That’s where you can modify your settings on a Zoom call so that you still see everyone else who’s camera is on, but you don’t see yourself.
Try It, You’ll Like It
So we both immediately tried it for the rest of that call, and I’ve gotta admit, it was different, and maybe “more normal”?
Being somewhat slow to change habits, I haven’t incorporated this into my routine, yet!
Then a couple of weeks ago, on a call with my coach, she relayed an interesting experience she’d recently gone through as part of a leadership training exercise.
She and a group of people who’d been in the same cohort for a while were assembled in a group, and then blindfolds were handed out.
They were all instructed to put on the blindfolds, and then prompted to share something with the rest of the group.
Somehow, understandably, the quality of the sharing was deeper, because while blindfolded, there were fewer distractions that might otherwise have inhibited the person sharing.
Eliminating the Dominant Visual Cues
This story about the blindfolds prompted me to share what I just wrote above with her, and so she tried the hide self-view and liked it.
On our next call she told me she’d been using it ever since and loved it, so of course I mentioned that she had something stuck between her teeth and she believed me, for a second.
But this whole topic rang a bell about something she shared with me years ago, that difficult conversations sometimes go better while driving in a car, because the two people talking are not looking at each other.
When I reminded her of that, she mentioned that there’s research that proves that couples who go for walks together have longer relationships, quite possibly because they can have conversations where the dominant visual cues don’t actually harm the flow of ideas.
Tried and True Mediation Methods
Now that the ideas were flowing between the two of us, that roused in me the old mediation rule that you should try to avoid having opposing parties sit across from each other.
If you can get the people sitting beside one another, and put the “problem” on the table for both of them to look at from the same vantage point, your chances of success go up dramatically.
It seems looking at someone eye-to-eye may conjure up feelings of adversity that would be better off minimized.
This seems to be yet another case of “less is more”, where not having all the information or cues helps yield a better result.
Try Something Different for a Change
I’m hoping that this post might inspire readers to try to shake things up and try different ways of communicating, especially in relationships that may be getting stale.
Even that “hide self-view” feature on Zoom is something I think I may implement myself, because it probably feels more natural to talk to others without seeing myself on screen constantly!