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On Confidence, Trust, and Lessons from Translations

Bilingualism Can Teach Us Unexpected Lessons

Sometimes I take for granted how lucky I am to have been born in a place where speaking more than one language is the norm and not the exception.

Being the son of immigrants who had no choice but to learn new languages as teenagers is also part of my family context, so there was never an excuse either.

Long time readers may recall past blogs where I’ve featured interesting anecdotes that stem from the way similar words have different meanings in English and French, or how thinking about subjects in more than one language can reveal hidden gems of insight.

If you like that sort of thing, read on. Otherwise read on anyway, unless you’re afraid you might learn something new.

A Local Holiday Gathering of Peers

While 99% of the content I produce in this space is in English, I do speak French every day, because I live in the part of Canada where that’s the language of the majority, and because I can.

The cultural aspects of the language are not insignificant, and the realities of those whose first language and culture are French Canadian are quite different from most of the rest of North America.

While most of my peer network is not local, I maintain wonderful connections close to home as well, but mostly “en français”.

At a December gathering of this network, one veteran of this space was congratulating the organizers for bringing together professionals from various domains, so we could meet and develop connections with others who work with the same types of clients, i.e. enterprising families.

Confidence Means Trust in French

He noted that a key element that needs to be nurtured among professionals is “la confiance”, which, not surprisingly, translates into “confidence”.

And yes, when someone is confident, their message tends to land more positively.

But “confiance” is also the word that francophones use for “trust”, and that’s what he was referring to.

Lest anyone be unsure, I quickly jumped into the fray and asked him to clarify that he was in fact referring to the fact that professionals need to trust each other, and that being confident was not what he was suggesting.

He agreed and thanked me for the opportunity to clarify his point.

Flashback Moment for Me

As I write those words, I’m having a private flashback to my early days of writing these blogs, over a dozen years ago.

My kids were young teens at the time and as they saw their Dad writing a blog every weekend, they wondered, and asked, “who reads these?”, with some inherent teen skepticism.

My reply was that for now it was probably a limited number of people that would hopefully grow, but that I knew that nobody would ever hire me if they didn’t trust me, and that they could never trust me if they didn’t know me.

This remains why I continue to share my thinking here each week, writing from both my head and my heart, about the difficulties families face, as well as the challenges faced by the advisors who serve them.

You’ll note that the same “knowing someone before trusting them” dynamic also exists between professionals.

The Many Meanings of “Trust”

So we know the French word for trust is “confiance”, but what do they call a “trust”, that structure and entity that’s prevalent in our work, in the language of Molière?

I’m glad you asked.

Because a trust in French is a “fiducie”.

Well isn’t that interesting, the French name for a trust definitely conjures up some thoughts that also have their place in how professionals approach this work with families.

We need our clients to trust us, and wouldn’t it be nice if all of those who serve a family could act as fiduciaries.

The Trusted Fiduciary – Coming Full Circle

As professionals who serve families get to know one another, in the hopes of perhaps someday collaborating, understanding to what extent our colleagues are comfortable with a fiduciary standard can be enlightening.

I already know to what degree I hold my relationships with my clients dear, so before agreeing to work with others, I need to feel like their commitment will match mine.

I love it when they seem confident, but it’s only after I know that I can trust them that we can begin to work well together.

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Two Wrongs that Definitely Don’t Make a Right

Some Words to Avoid in Family Discussions

When asked about the work I do, I typically reply by referring to the kinds of families I deal with right up front, because that context is so important.

While just about every family could use some support in the areas I help out with, enterprising families are positioned to benefit the most, because there’s a lot more at stake.

I talk about the fact that these families always have subjects that they need to be discussing together, and that they all actually know very well that they should be devoting time and effort to such conversations.

Yet nonetheless, even though they’re all aware of the need to do this important work and to have these important conversations, left to themselves, they just aren’t able to make progress in this area.

Holding the Space and Showing the Way

A huge part of my role with families is to hold the space during the important regular meetings where these discussions take place.

Making everyone feel safe to express what they’re thinking, as well as what they’re feeling, is a large part of the role a facilitator plays.

It’s so important to have an outside, neutral person play the role of running such meetings, because anyone who actually has a stake in the outcome is automatically biased from the start.

The facilitator is in charge of the process, including who speaks when, and making sure that some of the quieter voices are heard.

See Bringing the Weather (And a Deck of Cards) and Diving into a Family System Without Making a Splash

But in addition to holding the space, there’s also the part about showing the way, or modelling the kinds of behaviour we’re looking for.

The Coaching Calls Between Meetings

Often much of the progress I help families make comes not during their time together, but instead during the one-on-one coaching calls we have between meetings.

These are great opportunities for me to connect with each member of the family so they see that I’m there for everyone, not just those “at the top” who are the ones who pay me.

It’s also a wonderful chance for me to talk to them about how they relate to one another, in a more discreet way.

“I appreciate the way you shared that with me, but is that how you plan to share it with so-and-so?”, I might ask.

“You Are Wrong”, and What That Also Means

So we’re finally getting to the subject I teased in the title, about the “wrongs”.

Sometimes in a family there are those who feel like their way to see something is the only way, and that any other viewpoint is therefore wrong.

The difficulty here is that such an attitude normally comes with decades of evidence that the person holding it has actually been “right” most of the time.

When I hear family leaders speak this way, this quickly becomes the first issue I need to address, but doing so in a one-on-one conversation goes over better than if I attempt it in a group setting.

When a family member hears that they’re “wrong”, it can land as “nobody cares what I think”.

“What’s Wrong with You?” – Also to Be Avoided

 The second wrong I want to throw into the mix is, thankfully, not that common, but it does still rear its head and must not be ignored.

Recall that when I work with families, we’re almost always trying to transition from a pretty autocratic, top-down, decision making environment, to a more democratic one, where everyone’s opinions and ideas can at least be heard.

When a discussion degenerates into anyone saying something like “What’s wrong with you?”, I know that I need to step in.

Two people need to be addressed in such cases, the one who spoke those words, and the one on the receiving end.

Handling the “Designated Difficult One”

Many families have a “black sheep” or “designated difficult one”, and that person can become the scapegoat for everything that’s not going the way the family leaders would like.

By the time I enter the system, such lines are usually drawn in indelible ink, making my job more difficult.

Coming from a coaching background that sees every person as naturally creative, resourceful, and whole, encouraging this person to engage can be a challenge, but one I don’t shirk.

Getting the family to understand that nobody is wrong, and nobody needs to be “fixed” is always my goal.

Please avoid accusations containing the word “wrong”.

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Connect with Family – Or DIE Trying

Striving for More of a “Family of Affinity”

It truly is a privilege to work with families as a resource as they face the challenges around transitioning their business or wealth to the next generation.

Seeing the entire family as my client makes this complex, as noted a couple of weeks ago in Remaining Equidistant and Neutral in Work with Families.

But as someone who’s now been doing this professionally for over a decade, it’s amazing to see just how many of these disparate families have some of the same underlying desires.

Almost every last one of them is striving to become more of what Jay Hughes calls a Family of Affinity.

At the same time, most have also discovered that pushing too hard to make this happen often backfires, as hinted at last week in Navigating the Sweet Spots of Life in the FamBiz.

So we’re going back there this week with some ideas on how to think about this to increase the family’s odds of success.

Yet Another Mnemonic to Consider

Regular and long time readers (thanks!) won’t be surprised to see that I’ll now share yet another mnemonic here, although with some negative connotations for a change.

Having already shared about “ATM”, “PACE”, “PAL”, “MEDAL” and “ACE”, I’m now introducing “DIE”, as teased in my title.

As families consider how to increase the amount of family connection, I invite them to think about Desire, Intention, and Effort, i.e. DIE.

For families to increase their connection, all three are necessary, and they also happen to line up in that order.

We’ve already kind of covered the first one, desire, by noting that almost all families really want to make sure that their family remains truly connected as much as possible.

Is the Desire Reciprocal, and How to Make It So

What almost always happens is that there is plenty of desire for connection from some members of the family, but that there are also some family members for whom that desire is much more muted.

At the same time, when those who have that desire are let’s say, “over-expressive” in that area, it can be a turn off for those who are looking for more independence from the family, as noted in the blog linked above.

Quick hint for those with extra desire: the only person you can control is yourself, not the others, so this is where thinking about “what can I do differently” should trump “how do I get them to change”.

Intention – Clarifying Why This Is Important

While desire is pretty much an internal feeling, we need to figure out ways that we want to deploy it on the exterior.

But we’re quickly back to the same conundrum we noted earlier, i.e. how we’re expressing the desire for connection and how a bit too much of that can backfire so easily.

It’s pretty easy to see how intention evolves from desire, but what I invite you to consider here is how your intention is being perceived by those you’re hoping to persuade.

Perhaps if the intention, the “why” behind the desire for more connection, were more clear to all, your efforts (we’re getting ahead of ourselves a bit!) would be better received.

Those “why’s” will also be easier to accept if everyone can clearly see what’s in it for them to play along in these attempts to increase family connection, as opposed to what’s in it for the instigators.

Not All Efforts Will Bear Fruit

Anyone reading this for tips will surely already have expended various efforts in this direction over the years.

Allow me to normalize that this is rarely simple, meaning that trial and error, as well as good timing, are usually required for success.

This may require several rounds of iteration; reigniting your own desire, refocusing your intention, and then making the next effort that you think might be fruitful.

Starting small and engaging with some of the family members may also be a trick to gain some momentum.

For parents hoping to engage all of their offspring, starting with those who are more amenable and getting them to enroll some enthusiasm from their siblings could be an avenue worth exploring.

Not Giving Up, but Not Doubling Down

I’ll close by reminding you that if improving connections within your family is important, having some sort of “family project” to keep everyone united in some way should be your goal, and you can’t ever give up!

Doubling down isn’t the way to go either, so pick your spots and try again later.

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Navigating the Sweet Spots of Life in FamBiz

Or, What We Can Learn from Goldilocks

When I was growing up I had a tendency to believe that if something was good, then more of it was surely better.

As my hair has turned gray and I’ve got lots more mileage on my odometer, I recognize that this is not only “not always true”, but that in almost all cases, too much of something, even a good thing, will have its own drawbacks.

I realize that some readers may now assume that I’m going to get into the subject of financial wealth, and while that is tempting, we aren’t going there this week.

I’ve got three examples to share that have little to do with wealth, but everything to do with the virtues of finding the happy medium.

“Two Reason Businesses Fail”

Recently I was catching up with an old friend who is now running a business that is benefitting from the A.I. infrastructure building boom.

He noted that they’ve never been busier and now have a large backlog of work ahead of them.

“Nice problem to have”, I replied.  Well, yes, and…

He reminded me that there are two reasons businesses fail: not enough work, or too much work.

If you can’t deliver on the work you have promised, you risk eventually falling back into the former category.

Strategy and Heart

A few days later I was speaking with my coach who shared that she was continuing to focus her practice on finding people who shared her belief in the importance of tapping into their heart as part of their executive coaching with her.

Over the years as she has coached hundreds of clients, she has come to see that those she really needs to convince to trust what their heart and their body is telling them, really are not good long term clients for her.

She highlighted that those who are 100% focused on strategy and who therefore minimize the importance of her queries to them about what their heart is telling them, don’t give her what she needs, to want to continue to support them in their attempts to make progress as executives.

“You need to balance strategy with heart”, she implored, speaking to the already converted.

Forces of Togetherness and Individuality

As we now pivot to the normal focus of these weekly missives, let’s get into how this idea of balance, or, finding the “sweet spot”, affects families who are facing the challenges involved in an eventual generational transition of their business or wealth.

When I started studying Bowen Family Systems Theory over a decade ago, I quickly began to understand how every person finds themselves somewhere on a continuum between striving for individuality, versus seeking the comfort of togetherness.

You won’t be surprised to learn that those who strike a balance between the two typically do better in life.

What may seem surprising to some, though, is how different members of the same family can vary in where they each land on that continuum.

One Big Unhappy Family

It’s certainly laudable to strive to have the prototypical “one big happy family”, and now that I have over a quarter century of experience as a parent, it makes even more sense to me.

Enterprising families I’ve had the pleasure to work with over the years have had a variety of views on this.

Some have had difficulty acknowledging and accepting that their offspring need to explore their own individuality as they mature, and lament that they don’t seem as gung ho about whatever “family project” the parents are hoping to build.

Others, perhaps because they recall how they felt around that same age, not only accept this “discover the world” phase, but encourage it.

I do know that parents who overstep here, usually unconsciously, only add to the problem.

Finding the Happiest of Mediums

In an ideal scenario family members enjoy spending time with each other and get along well.

They become what Jay Hughes refers to as a “family of affinity”.

Avoid forcing people to spend more time together than they want to.

Having people enjoy being together of their own volition works best when you have adult-to-adult relationships, resisting the temptation to slip back into “father/mother knows best”, which made sense when they were children, but is now way past its expiry date.

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Remaining Equidistant and Neutral in Work with Families

On the Nebulous Prospect of “The Family” as the Client

When I had my calling to work with enterprising families over a decade ago, the idea of having “the family” as my client seemed to make lots of sense, as it was very intuitive to me to want to work for the good of everyone.

The concept was presented to me during the Family Enterprise Advisor program (FEA) and since I was not yet an advisor, but instead someone who came from such a family, it seemed like an easy thing to grasp and adopt.

Thirteen years later, I can tell you how difficult this can be in practice, and we’ll look at some of those challenges here this week.

We’ll talk about neutrality, remaining “equidistant” and avoiding triangles, and some of the traps you need to look out for when serving family clients.

There’s a lot to cover so let’s jump in.

Reality and Perception Can Differ

At the beginning of a relationship with a family, when I share that I look at the entire family as my client, heads typically nod along. 

It sounds perfectly normal and benign.

The problem is that a family is not some unitary entity, it’s actually a whole system of interdependent beings, each with their own viewpoints, agendas, and needs.

While it’s laudable to be “all things to everyone equally”, those varying needs of the individuals can get in the way and be challenging.

Sometimes doing whatever we can to be perceived as neutral as possible is the most important part of the way we act.

I was part of yet another peer call recently when this subject came up, and I shared my view of a family I’m working with where I try to stay in between G2 and G3 and try not to let either side feel like I’m more aligned with the other.

Someone replied and used the word “equidistant”, and I noted that because I had never heard it phrased that way and I liked it (and it became the impetus for this post).

Is Equidistant the Same as Neutral?

The following month as this group met anew, the subject came up again.

This time, the idea of neutrality was mentioned, which seemed to resonate better with many on the call.

We then got into a discussion around neutrality and once again got into the part about being perceived as neutral being as important as actually being neutral.

And because this group is focused on family systems theory, we eventually got around to the idea of triangles and the fact that family members often try to bring their advisors closer to their corner of any triangle vis-à-vis others in the family.

While all of these labels are related to the same idea, they aren’t necessarily synonyms either.

But it certainly did turn into an interesting discussion and hopefully the makings of a useful blog post!

Is It Facilitating, Coaching, or Mediation?

This brings us to another, related, subject; how we label our work.

In the past, I had a business card and email signature that mentioned coaching, facilitation and mediation as the services I offered.

I have since removed any mention of mediation, because I felt like situations that require mediation are just a bit beyond my comfort zone, and because I now know other people who do this better than I can, and to whom I will refer clients instead.

In fact, as I’ve discussed with others who do offer mediation, it’s very important to decipher on the front end of meeting with a prospect, whether they’re looking for a facilitator/coach or if they are well past that stage and actually need mediation.

In the latter cases, we need to ensure that the first discussion is cut short, lest we then get labelled by the other party as “not neutral”, i.e. biased in favour of the person who contacted us.

Neutral and Ready to Engage

Wrapping up, let’s just reinforce that being neutral, and being perceived as such, is not the same as being dormant.

When the engine of my car is running, even in Park or Neutral, it is “ready to go”, and to serve it’s intended purpose.

I hope I’ve underscored some of the challenges in having the “family” as your client.

Every person needs to feel comfortable believing that you are there for them, at all times.

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Skills, Knowledge and Attitude for Work with Families

Distinctions Between Knowing What and Knowing How 

Writing about a niche subject like family business and wealth transition challenges on a weekly basis is bound to see me repeat some ideas, especially since I’ve been doing it every week for well over a decade.

Such is the case this week, and I almost ended up revisiting something I addressed in 2021 with way too much overlap, but caught myself in time to readjust this post.

As sometimes happens, witnessing someone share an idea in a new way just in time for me to incorporate it here was quite serendipitous.

So whereas I had initially thought about contrasting only skills and knowledge, adding in the concept of attitude will give my thoughts a fresher edge.

So let’s get going.

Knowledge Isn’t Enough

The main thrust of this piece was to be my highlighting that in order to work with families as a facilitator in the governance space, knowledge, i.e. “what to do”, is not enough.

Because this work is more about process than content, and more about relationships than structures, having the communication skills to guide a discussion is an absolute necessity.

The idea of writing about skills came to me recently when I saw a TV commercial encouraging young people to join the “skills trades”, in order to begin to tackle some of Canada’s economic headwinds like our housing shortage.

We can’t just “know” that we need more housing, we need people with the skills to build it.

And in order to get people to want to get those skills, we need to begin to change their attitudes towards those trades.

The Desire to Obtain Required Skills

Back to the matter at hand, working with families who want to transition their business or wealth to the next generation, knowing what they should do is only the first, small, issue.

Having the skills to engage with them so that they can have the important conversations amongst themselves on how best to do that, given their particular circumstances, is probably even more important.

Too often, very knowledgeable professionals have done a great job of helping these families put together the structures to hold and grow their wealth, with very little thought as to how the actual family members will need to interact with each other to make everything work.

I’m happy to relate that more and more of these experts are beginning to recognize the need to go deeper with these family clients, and are looking to level up their skills to engage with their client families in this way.

The attitude towards such skills is evolving in a good way.

Does Attitude Precede Skills?

Back in 2021 in Skills Vs. Knowledge in Family Enterprises, we looked at the idea that interpersonal skills are an important asset for advisors to work on if they hope to help families.

While many advisors worry about getting too personal with their clients, if you want to remain “sticky” with the families you serve, it becomes key to embrace the attitude that you need to show them that you care.

During a PPI thought leader call recently, David York, whose ideas I’ve shared here a number of times over the years, addressed this point.

He noted that while some advisors shy away from personal topics out of a fear for not wanting to become their client’s therapist, that’s not the best way to look at it.

“You don’t have to be their therapist to ask questions, to show that you care about them, to be their friend”, is how he put it.

Again, this begins with an attitudinal shift.

Practice, Practice, Practice

Like with so many skills, the more you practice, the better you get.

But it all starts with adopting the right attitude towards this work.

You don’t need to get to the point where you feel like someone’s therapist to ask them about their family members.

The knowledge that makes professionals able to serve business owners is what gets them to the table.

But developing the skills to have deeper conversations with their family clients is what makes them indispensable.

Adopting the mindset of being a caring friend is probably the simplest way to think about it and get started.

And then keep practising and it will come more naturally with time.

Skills can be learned and improvement can come rather quickly too.

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Re-FECC-tions on 10 Years of Judging (at SG-FECC)

A Unique Event on the Family Enterprise Calendar

After well over a decade in the family enterprise field, there are some events on the annual calendar that I try to never miss.

I guess I’m a creature of habit because I show up pretty much every year at a number of events, perhaps because I like to go places where I run into friendly colleagues.  

See Where Everybody Knows your Name, and Job 

My “big three” are the annual Symposium of FEC (May), PPI’s RendezVous (July) and the FFI Conference (October).

If you search any of those terms on my website, you’ll find a blog after each annual iteration, sort of my “I was here” tag, along with some thoughts and appreciation for that event.

I just returned from one that’s a bit off the beaten path and a bit more niche, but that’s unique and special in so many ways.

The 13th SG-FECC, or Schlesinger Global Family Enterprise Case Competition, just wrapped up in Burlington Vermont, and it was a big hit once again.

Time Flies and the World Evolves

I missed the inaugural edition in 2013, but have attended almost every one of them since, including virtual versions due to you-know-what a handful of years ago.

When I was first invited in 2014, I was a true “newby” to the field, having just completed my FEA studies a few months prior.

The world of family enterprise and my view of it have evolved since then, and the event has continued to make little improvements along the way.

The quality of the students and the experience they get from participating is superb, and playing the part of a judge is also fulfilling, which is why I continue to accept their invitations to take part.

The fact that I can drive there in less than 2 hours, while so many need to carve out travel days to attend also plays a role.

Plus Ça Change…

Let’s start by looking at a few things that haven’t really changed.

(That sub-head above is the first part of the French version of “the more things change, the more they stay the same”.)

No matter where on the planet the teams come from, nor whether they are undergraduates or graduate students, they always present unrealistic timelines for the family governance pieces of their proposed solution to the case.

It never fails.

This time one team suggested getting a family council established and getting a shareholders’ agreement all wrapped up in 3 to 5 months; good luck with that.

The Pre-Meeting of the Judging Panels

Each day while the students are working on their presentations and slide decks, the judges all assemble together in a room so we can do our preparations.

We sit with the teams/panels who will work together and talk about the case as a large group and then as part of our individual judging panel.

This is where I always share that when we leave the room, because we have all “hashed out” the case together, we will feel like we have covered all the bases… but we’ll be wrong.

It never fails that at least one of the teams who we see present will come up with some idea that nobody in the room brought up.

That will never change, nor should it.

My Evolving View of Participants

When I first took part in 2014, my own children were in high school, so the presenters were older than them, and I viewed the participants in an aspirational way, i.e. I hope my kids can be this good.

Now, with my offspring having graduated University years ago, those I am now judging seem so young!

The good news is that the recent introduction of “fast feedback” right after each presentation allows judges to highlight some good points and areas for improvement, right after the Q & A.

Asking these (barely) 20-somethings to avoid addressing people many decades their senior as “you guys” was a welcome opportunity for me.

And The Winners Are….

Congratulations to this year’s winning schools, Bishops University (Canada) in the undergraduate league and Sasin School of Management (Thailand) for the graduate division.

I’m hoping to be back next year.

Every year I leave Burlington with great hope for the future, after witnessing such bright and enthusiastic young people who will surely become great future leaders.

Congratulations once again to Dita Sharma and her huge team of student volunteers.

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On Starting Fresh or Starting Over

A New Year and a Clean Sheet of Paper

It’s early January, which has many people looking ahead with a fresh perspective, and hopes for a great year ahead.

There isn’t necessarily anything magical that happens when the calendar changes years, but it’s as good a time as any to take stock and think about how we can make the future better.

I have a natural tendency to look at things from a longer term perspective than most people, a habit inherited from my father, which has served me well.

Because I work with families who are preparing for an intergenerational transition of one sort or another, it’s also pretty important that I be looking far out into the future, to help them see around proverbial corners they might not have imagined yet.

The Need to Double Back – (Two Steps Forward…)

In these weekly blogs I like to share my thoughts about the challenges that doing this work with families brings with it.

A particularly frustrating part of guiding families on their journey is that the pacing of the work is so hard to predict.

See When a Family Trip Becomes an Expedition.

Family members usually enter the work with someone like me with high hopes of progress, and it helps when we can offer that hope, but that progress is rarely simple or quick.

During a recent conversation about this with a colleague, they mentioned that this work is “iterative” and that really resonated with me.

So let’s look at how iteration fits with my title about starting fresh or starting over.

Starting Over Feels Too Negative

Let’s dispense with my bias right away; the idea of “starting over” with almost anything makes it feel like everything that came before was a waste of time and effort.

I get that this is how family members sometimes feel when things stall and we need to get into yet another iteration of discussing a subject, but this is where I will always reframe it to highlight the progress that’s been made.

Making a fresh start, from a new point of departure, feels more like you’ve been making some advances, even if it’s really only the fact that you’ve now found yet another way that didn’t work, and can cross it off the list.

Getting Closer to a Resolution

Let’s go back and explore a bit more about the concept of iteration, with the help of my friend Mr. Google.

I’ll cut and paste some of the salient phrases that came up on my search:

  • the repetition of a process

 

  • as a means of obtaining successively closer approximations to                     the solution of a problem

 

  • a new version of a piece of computer hardware or software

As I work with a family it’s not uncommon for someone to express frustration and ask “Didn’t we already settle this?”

My typical reply is “Yes, but…” and then some explanation about how it now appears that we no longer have a consensus around whatever resolution we thought we had, so we need to re-address it with fresh eyes.

The last point above relating to new versions can also be used to reframe things in terms of “version 2.1, or 3.0” of something the family is working on.

Yet Another Opportunity to Start Fresh

Getting into a regular meeting cadence with a family offers regular opportunities to make a fresh start.

The family convenes and we remind one another of progress made previously, and we try to make new headway.

See Ideas on Dealing with the “Family CRAP”.

It doesn’t always go as planned but as long as the family members are sharing and hearing one another’s perspectives, and efforts are made to better understand each other, that’s good.

Agreeing to meet again soon to further advance discussions is also key to sustaining some kind of momentum.

When You Really Are Starting Over

Family governance work can be prone to stalling out at times, for any variety of reasons.

There can be fatigue and a couple of delayed meetings and there’s a need to begin again.

This is often an opportunity to change up the outside experts you’re using, like bringing in a new coach for a sports team after a slump.

Often when I have arrived on the scene I am not the first person they’ve ever hired for such a role, and so I try to add something fresh, so we’re not just rehashing old stuff.

We’re always looking for progress, not perfection.

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A “Renovation Project” for your Family

How Family Governance Is Like a Home Reno

Each week here I love to try to find new and useful (and entertaining) ways to talk about my favourite subjects, i.e. the challenges faced by families who are preparing an intergenerational transition.

Whether they still own an operating business or not, there are a variety of things that they need to work on to increase their odds of success.

And while the work that I do with one family will undoubtedly be helpful in some way with another, there isn’t necessarily a lot of predictability in this work.

It was during a recent discussion I was having with some colleagues that one of them gave me a fresh angle on the unpredictability of this work, which we’ll now explore together.

We Never Know What We’re Going to Find

Nearly every intervention with a family begins with some sort of information gathering phase, typically called “discovery” or something like that.

But because every family is different and their situations are all unique to them, we can’t usually forecast too far ahead what the next phase will look like.

This is because we never know what we’re going to find until we start the work.

Just as I had completed uttering some version of those last two sentences, one astute co-worker replied, “Oh, yeah, like a renovation!”

“Hmmm”, I said, thanking her for the blog idea, “I’m going to use that!” (Thanks C.C.)

Status Quo No Longer Sufficient

As we start to explore the similarities between a home renovation and the beginnings for some family governance work, let’s start at a logical place, the beginning.

I daresay that any renovation project begins with noticing that the status quo no longer serves the purpose for the future, so the family begins to imagine how they could modify the structure of their home for their future.

Similarly, a family might begin to notice that what got them “here” is not what’s going to get them “there”, and decide to think about new ways of interacting and structuring their important discussions about their future together as owners of their assets, as they prepare for a future with new people in leadership positions.

Dreaming About How to Make It Better

So after the family comes to the decision that they need to make some modifications, they’ll eventually get to the point where they understand that they will need to get some expert outside help.

Obviously some of the renovation work will need to be entrusted to professional tradespeople at some point, but even in the initial stages, having someone meet with the family leaders to explore possibilities makes sense too.

Those leading generation family members would also be wise to include other, younger family members from the rising generation too, since the renovation project is, after all, ostensibly being done for them, right?

See Successful Planning – Who Should Be Involved? from 2015.

One Step at a Time

As someone who loves analogies and metaphors, I also need to frequently acknowledge their limits; there is always a point where they break down.

But pointing those things out can also be useful and illustrative, so that’s the pivot we’ll embark on next.

Whereas with a home reno project, you will probably end up with some idea of what the end product will look like, family governance work doesn’t necessarily have an “end product”.

We can talk about providing more place for the kids to play in the home and we can talk about setting up a family council, but how clear those plans will look in each person’s mind’s eye will differ widely, especially in the latter case.

The Longer Term View, Not a Never-Ending Project

In both cases, people call in outside experts because something isn’t going the way they want and they recognize a need for help making changes.

For a building project it can be nice to start fresh and build new, because you don’t have to worry about what you might find once you start knocking down walls.

Once you have done the initial discovery work, you can start to get a much better idea of where you are going and what you need to start to work on first.

Until I haven’t spoken to all the family members in depth, it’s usually way too early to know what is going to come of the project.

And taking a much longer term view can help it not feel like a never-ending project.

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Replenishing Your Family’s ATM

Or Refreshing Your Views on What It Is

As yet another year is about to disappear into the past and we look out ahead at a fresh calendar ahead of us, I want to throw out one last idea that came to me a couple of months ago.

Regular readers know that I’m always looking for fresh ways to talk about the challenges that families face as they prepare for an upcoming generational transition of their business or wealth.

I pick up various ideas along the way, assemble them into some kind of memorable combination, and try to share them here on a weekly basis.

Along the way, more and more people have been picking up on my writings, so I continue to oblige you with my missives.

I’m immensely grateful for the positive feedback I get from these blogs, in case there’s any doubt about that.

What Are You Paying Attention To?

A couple of months back, in a context I’ve since forgotten, I heard someone mention that you can tell a lot about what is important to someone by trying to focus on where their attention is placed.

I work in the world of family wealth, and some people focus on the wealth part, while others, like me, prefer to focus on the family part.

More and more advisors to such families are recognizing the need to take a more holistic view and try to integrate both, with varying degrees of success.

But the families themselves are also susceptible to focusing too much on one to the detriment of the other.

The subtitle of my first book (SHIFT your Family Business) way back in 2014 was Stop working in your family business, Start working on your business family.

I hope you can see both contrasts I was making there (family vs business; working in vs working on).

Show Me Your Calendar and Bank Statements

On a related note, I’ve heard on more than one occasion the idea that if you want to know what’s important to someone, you can get a very good idea by looking in just two (or three) places.

“Show me your calendar” gets at the idea that if I can see where you spend your time and what kinds of things you’re doing with it, I will get a very good idea of your priorities.

Likewise, if I were to look at your bank statements and see where your money is going, that would also have lots of useful evidence.

If we add in your credit card statements (that’s #3) I bet I’d have a pretty clear picture of what you enjoy doing and what you hold dear.

Okay, so where’s all this going?

Attention, Time, Money – Your “ATM”

If you’ve been paying really close attention to what I teased in the title above, you’ll have noted that I was walking you through a mnemonic; ATM, for attention, time, money.

If you think I may have created the “Family ATM” idea as a false narrative to draw in readers who might wrongly assume I was going to write about parents who regularly feel the need to dole out cash to their kids, well, you may be onto something.

But of course the two ideas are far from mutually exclusive!

Families who pay attention to the messages that their parenting sends, and who spend their time educating their offspring about the value of money and about the family’s wealth, are less likely to feel like an “automated teller machine”.

Additionally, a family that spends a small part of their money on hiring outside help to deal with this subject are likely to feel even less solicited by “cash calls” from their rising generation.

 

Peppet’s M/L/F Ratio Revisited

Last year in How Can a Family Office Enrich You, I shared an idea from Scott Peppet that I love.

He talks about the ratio of time that family office people spend on what he calls their three main areas of focus, which he calls the M/L/F ratio.

Those letters stand for Money, Legal, and Family.

He contends that most family offices are around 70/20/10, and I think that’s the same ballpark I’d put them in too.

But he and I both agree that the Family number should be much higher.

The families themselves should also be monitoring their ATM’s.

Are you spending enough time considering all the human capital your family has to offer?

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