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Family Governance Is the Ultimate Team Sport

Shortly after writing My “Role / Goal / Control” Life Hack last year, I came up with another rhyming word that I could have added to those three, and I made note of it so that I could someday write this week’s post about it.

Looking at the title I chose for this week’s blog, you may have already guessed that that word is “enroll”.

I’ll quickly recap the initial post, which highlighted a three step way of looking at a challenge one faces.

I suggested taking a moment to first consider the role one was playing in the particular situation, then to think about the goal they’re trying to achieve, and then finally being realistic in understanding that there are only so many elements that one can actually control in any set of circumstances.


Moving Away from the “What” Questions

You may have noticed that all three of those questions normally begin with the word “what”. What is my role; What is my goal; What can I control.

Today, I want to add a different question, and this one starts with Who.

As in “Who can I enroll in this project?”

Some tasks are best handled by a single person, but many others have a higher likelihood of success when a leader is able to enroll the support and participation of others.

I write about challenges that families face as they prepare to transition their wealth from one generation to the next, and so it shouldn’t come as much of a surprise that I think that overcoming family challenges is particularly well suited to such group involvement.


Going Far, Going Together

A family “project”, as I call it with some of the families I’m privileged to work with, is by definition something that works best when several people are involved in it.

I can’t believe it was over 6 years ago that I wrote Going Far? Go Together.

That remains one of my favourite blogs, and is based on the African proverb:

                            If you want to go fast, go alone. 

                           If you want to go far, go together.

Needless to say, if you want to have people join you on your quest, it helps if you’re able to enroll them in it.


Some Definitions Are Useful

As often occurs when I write these missives, I end up Googling important words along the way, to make sure I’m as precise as possible getting my points across.

With “enroll”, I came up with some interesting angles:

  • “officially register as a member of an institution or a student on a course”

That one wasn’t exactly what I was going for, but just below that I hit pay dirt:

  • recruit (someone) to perform a service.

I like the part about recruiting, because it highlights the fact that there is often some outreach required from the leader in order to attract other parties to the task.


In Service of the Family

The “service” is also part of it, although perhaps less noticeably.

The person who is attempting to enroll others needs to convince the others that the “service”, or what’s to be gained, is for the benefit of the others, and ideally the whole family.

When one member of a family begins to take this task seriously it typically feels a bit lonely and even overwhelming in some respects.

Once they’re able to enroll one accomplice, it gets easier, as I discuss in The Exponential Magic of Family Collaboration.

The secret to doing this is to not have high expectations that it will be quick or easy to get others on board.

It really is a marathon and not a sprint, and various family members will each take their own time to understand what’s involved and why their enrollment is important to the success that the family is hoping for.


This Is NOT for All Families

For many families, all of this work is simply a bridge too far, and for most families it’s more work than they’re prepared to do.

But, for some families, it is exactly what they need to be doing, in order for the wealth they have accumulated to be successfully transitioned from one generation of their family to the next.

It truly is for exceptional families, in the true sense of the word, i.e. they are the exception.

I write a lot about family engagement and family alignment, and a big part of both of those is family enrollment.

It takes a lot work and patience to get everyone on board.

Figuring Out Who Belongs Where

Working with families who are in the early stages of trying to establish some governance, there are always many areas of uncertainty involved, and some doubts about just how to proceed.

Often families expect that the steps and answers will be simple and easy to follow, but that’s rarely the case in my experience.

And that’s actually a good thing, because every family is different, and you can’t just look at a similar family who are a decade ahead of you and assume you can copy them and save ten years of work.

Of course there are likely plenty of experts who will try to tell you that it’s doable and charge you a hefty price for the shortcut, and some of you will buy into the mirage, unfortunately.


Regular Family Meetings Come in Many Forms

One good place for me to begin sharing my views on this subject is to look at a couple of the most basic kinds of meetings and structures that many families use to form key parts of their family governance: the family assembly, and the family council.

Regular readers will recognize my penchant for wordplay, and the title of this post definitely went there, as I found a way to (cleverly?) combine both of those into my headline, and ended up with more than I bargained for.

While a “family assembly” is a popular term for what many families create, the “some assembly required” does double duty in underscoring how much work is typically required when a family goes down the road to creating their governance structures and procedures, which must evolve slowly over time to actually have a high probability of success over the long haul.


From a Large Group to a Small One?

But not every family evolves in the same direction, as I will now discuss.

Sometimes a family will begin by having a large gathering, where everyone who’s related is invited to spend some time together, often like a reunion, and where the festivities might last longer than one day.

If those are the characteristics, then I would put that under the heading of a family assembly.

This is usually the largest and most inclusive group of people invited to get together, and includes many possible stakeholders, including in-laws, and many who will never work in or own any part of the family enterprise.

At some point down the road, such a family may decide to convene an smaller, more select group of family members who can then make some decisions for the family.


From a Small Group to a Large One?

Other times a small group is the starting point, where a select few, carefully chosen family members come together and begin to make some important decisions that affect the family and how its members interact with the family’s enterprise(s).

They may begin to make some major strategic decisions that start to form the building blocks of the family’s governance.

This approach is one I would label a family council.

At some point, this group might decide that a much larger meeting would be useful to share information and educate a larger group of family stakeholders, and they might decide to hold such a gathering, which may then become something that also reoccurs on a regular basis.


Neither Is Necessarily Better or Worse 

Last week in Looking Forward Together as an Enterprising Family, I ended by noting that the most important idea is to get into the habit of having regularly scheduled family meetings.

I did not get into whether those meetings might be an annual family assembly or a quarterly family council meeting, because either one might make the most sense for any particular family at any point in time.

All of this, no matter which direction it goes, requires some leadership and intentionality.

Writing about this has just sparked my memory of a favourite quote of mine, which I have yet to share in a blog post, so here goes.


From Arthur Ashe

Arthur Ashe was an American tennis player who faced plenty of adversity. Here are his wise words:

                        “Start where you are. 

                         Use what you have. 

                         Do what you can.”

I love the simplicity of those words, and they apply quite nicely to any family beginning their family governance journey.

They can also come in handy in a variety of other life situations, so make sure they’re never far away whenever you need them!

Are We All Looking Forward to the Same Thing?

Recently while dealing with a family where some of the members kept wanting to rehash events from the past, it became nearly impossible for me to get them to concentrate on leaving old squabbles behind and instead try to focus on looking forward instead.

That got me thinking about how simple this can sound, yet still be hard to get people to buy into.

There are of course many reasons to look backwards on occasion, but if you drive your car while staring at the rear view mirror, you will run into trouble (or something else) relatively quickly.

So this week, I want to share some of my thoughts about the whole idea of looking forward as a family.

 

Setting the Past Aside – At Least for Now

I’m not suggesting that families never think about or talk about the past.

There are plenty of times and occasions and reasons to do that, but if you spend too much time there, when you really should instead be trying to work productively towards some common desired future, those looks backward too often end up usurping all of the positive energy you’ll need to make progress.

There are times when you need to agree to set the past aside, at least for now.

I wrote about this many years ago in There is No “Rewind” Button.

 

“As a Family” Changes Over Time

As we turn our focus to looking forward “as a family” I guess the first musing I have is that the idea of looking forward as a group of people can get a bit tricky, because each member of the group has their own pair of eyes with which they do their own looking.

So the group, the family in this case, needs to do some work to try to establish a common future towards which they are all looking.

This is important work that I think many families should undertake because the results will usually be useful in making sure that everyone understands where they are trying to go together, so all of their efforts can be aimed in the same direction.

Okay, so let’s say the family does that today and they all agree, are they then set for life? I assume you recognize a rhetorical question when I ask it.

Of course that common vision of where the family is looking to go needs to be revisited often, as each person’s view will also differ a bit over time as the family advances.

 

By Generation, By Individual

One way to try to tease out the variety of viewpoints is to look separately at members of the same generation, who at least are progressing through their life stages on a similar timeframe.

When the rising generation in a family enterprise is in their 30’s and 40’s, most of them will have at least some common views that will differ from their parents’, who are likely in their 50’s and 60’s.

However, fast forward a couple of decades, and those rising gen members will now likely view certain things in a way similar to how their parents saw things not that long ago.

And of course, each of the individuals in each generation will have their own unique things that they are looking forward to as well.

 

Re-Calibrating the Vision – It’s a Process

As any family sets out towards a future together, the simple passage of time, along with daily, weekly, and monthly events and happenings all combine to change where they are now.

Hopefully they will be closer to where they were planning to go, but things don’t always move forward as planned, nor do they always move in a straight line.

Figuring out if you are all still looking forward to the same thing requires frequent re-calibrating of that vision.

 

Looking Forward Together Regularly – Family Forums

Some regular readers may already see where I’m headed, and that’s to make sure that you don’t just have occasional, ad-hoc meetings as a family.

You need to develop a habit of having regularly scheduled meetings as a family, as noted in Live from the Forum – Successful Transitions.

Families who get together regularly (often quarterly or annually) can easily take stock of where they are, how they got there, and where they’re trying to go next.

Refocusing together also re-energizes everyone.

There’s always something to look forward to, and figuring it out together, over and over again, will help you all get there.

Searching for the “Goldilocks Zone”

These weekly missives have been inspired by a variety of sparks over the years, and this one is sort of a “mish-mash” because it comes from a number of places.

I’ve long wanted to incorporate a great quote from a colleague into a blog, and I’ll finally do it in this post.

I love it when some social media interaction on one of my posts creates a new spark, and that’s also the case here.

And, when I speak with potential clients about situations that concern them, that also makes me want to share my ideas here too.

So let’s dive into the deep end and look at some liquidity issues for families (see what I did there?).


An Old LinkedIn Post Gets a “Yeah-But!”

My social media folks schedule regular posts from my accounts on LinkedIn and Twitter, which weave in both my new weekly posts along with plenty of “recycled” content from days gone by.

I continuously create regular content, which I enjoy, but if you only post and repost the same piece several times over and over each week, it may not be as well received as when you share more variety.

Recently, a post about liquidity from a few years ago sparked a comment that seemed to take an opposite view to one of the points I made. See Liquidity Events in a FamBiz – Pros & Cons.

They took issue with the fact that I suggested that it can make sense to not share too much liquidity right after a business is sold, for a variety of reasons.

The alternate viewpoint is also quite valid, of course, as there are cases where a family has plenty of wealth and yet most family members will wait years or even decades before they will see any direct benefit from it.


“It’s Great That We’re Wealthy, But…”

This made me recall that great quote from my friend and colleague Travis Harms, another guy who regularly creates great content for this field.

He shared with me the way one family member put it to him: 

                    “Yes, thanks, it’s great that we’re wealthy. 

                         But, can we also have some money?”

Bang! Drop the mic! What a great way to summarize the way so many rising generation family members feel.

Imagine living in a town where everyone knows that you are part of the family that owns an extra-large enterprise.

Everyone knows that you’re wealthy, and yet they look down on you because you appear “cheap” more often than not.

Little do they know, you may own a portion of a large asset base, but you’re still working your butt off each week just to pay the mortgage on your modest house.


An Apple a Day – And Then the Orchard!

That brings me to a family I recently heard about, where the parents were quite wealthy yet were successful in keeping secret the extent of their wealth from their sons.

One son was being modestly supported to a certain extent due to some personal difficulties, yet he would eventually stand to inherit way more than he could reasonably spend in his remaining lifetime.

As I thought about a metaphor for this, I landed on getting an apple a day from your parents, because they didn’t want to spoil you.

You ate that apple every day, kept the doctor away, and then after the parent’s funeral, you discovered that you now own an orchard!

All along, you knew they had a few apple trees in the backyard, and assumed that was the extent of it.


Lots of Planning, Lots of Sharing, Lots of Transparency

The “answers”, if there are any, to these situations are never simple.

However, when there is a lot of planning, a lot of sharing, and a lot of transparency around what the leading generation is hoping to accomplish with the decisions they make, things generally go better than when the opposite track is taken.

When there’s no planning, no sharing, and no transparency, it’s a recipe for disappointment, mistrust, confusion, and conflict.


Taking Advice Versus Co-Creation

Too often, such parents blindly rely on the advice of certain professionals whose viewpoint is conflicted by their desire to remain part of the picture in managing the wealth of the senior generation.

Once the offspring are mature enough to understand what will eventually be coming their way, I recommend they also become involved in co-creating their future as stewards of the family wealth.

My Favourite High School Subject Is Irrelevant Now

It’s amazing how fresh certain memories from over 40 years ago can seem when you allow yourself a trip down memory lane as you reflect back on your past.

The two main words that this week’s blog subject hang on, chemistry and geography, just happen to be two of the more memorable courses that I think about when I flash back to my days at St-Thomas High in the late 70’s and early 80’s.

Just a couple of weeks ago in Curiosity as the Antidote to Assumptions in Families I also harkened back to those days, but there I’d noted a favourite teacher, without referencing the subject he taught.

Back in those days, I was expecting to eventually succeed my father in the business he had founded, and so any idea that I might someday be advising other business families was far from my radar.


Looking Forward to Geography Class

There was something about geography class that I really gravitated towards, and I guess Mr. Dunning and his quirky style had a lot to do with it.

I really don’t recall anything specific that we learned, but the memories of my time in that class are mostly positive ones.

I suppose that having a person at the front of the room who has the right attitude helps a lot, and now that I am often the person who leads a group, I appreciate what goes into that.


Never Expecting to Need to Understand Chemistry

Chemistry class with Mr. Legros was less fun.. I recall only a couple of things about my time spent in those classes.

The first was that I could never imagine any scenario where the subject I was being forced to learn would ever serve me later in life in any way whatsoever.

Four decades later, I’ve still not figured it out.

The other thing I recall was that our teacher would be speaking to the class while writing something on the blackboard, that was completely different from what he was saying.


The Geography Angle – Inspired by Jay Hughes

Some of you are wondering where I’m going with this, so here’s where I’ll throw the venerable Jay Hughes under the bus.

A few years ago at the RendezVous of the Purposeful Planning Institute, it was Hughes who was the first person to name the issue of distance pre-empting people from spending quality time together as an problem of “geography”.

He’d begun to have regular Zoom calls with certain colleagues and was fascinated by how little drop off in quality there is compared to being face-to-face.

This was before the pandemic, so it was actually kind of new to many of us in attendance.

I’ve since commented that what you lose in effectiveness when meeting virtually is more than made up for in efficiency.

The geography “problem” in getting together to meet with people has almost completely disappeared.


We All “Get” the Part About Chemistry – In Theory

When it comes to working with the members of an enterprising family, however, there is no way to work around for the question of “chemistry”.

We all know what I’m talking about, and it’s easy enough to understand. “Let’s meet and see what the chemistry is like.”

While the chemistry we studied in school could be used to predict what will happen when you combined two things, combining people together and knowing in advance what’ll happen is another matter.

As someone who often works with all the members of the same family, it’s crucial that I have “good chemistry” with every single one of them, or else I really won’t be able to do what I need to do for them and with them.


Chemistry Can Be Tricky in Practice

In practice, this can get very tricky at times, and I always need to tread carefully.

I need everyone to believe that I am there for them and that I get them, and I need to have their respect and earn their trust.

At the same time, they’re typically trying to get me to take their side in matters, so I need to walk a fine line because the person on the “other side” is also doing that. See Choosing Sides in a Family Business

I need to be wary of any sparks that might set the laboratory ablaze!


My New Stock Answer 

When people ask me if I work with families who aren’t located near me, my new stock answer is:

 “Of course, chemistry is much more important than geography”.

 

Overdue 4-D Connections at FEC Symposium

So Refreshing after Years of 2-D

Far be it for me to declare an end to the Covid pandemic, but it sure feels like we’ve entered back into the land of face-to-face connections with colleagues and clients, both new and old.

I’ve just spent a few great days in Vancouver at the Family Enterprise Canada (FEC) Symposium, and I’m more energized than I’ve been in a long time.

The reasons for my positivity are varied, but mostly stem from so much pent up demand within me and others to actually spend time with other like-minded people, in each others’ physical company.

I can’t tell you how many times I shared face-to-face conversations with familiar people who I had only ever seen on Zoom, in two dimensions (2-D).

I even got so tired of my own joke about this, “So nice to see you in 3-D” that I decided I needed to go a dimension further, but you’ll need to stick around to the end for that punchline.

 

Let Me Count the Ways

FEC brings together two major constituencies, members of enterprising families, and advisors to such families who’ve completed FEC’s family enterprise advisor (FEA) designation. There are now over 400 FEA designates, and our numbers at this sold-out Symposium were well into triple digits.

I got reacquainted with several colleagues whose hands I’d already shaken in years past, and also to finally size up some people I’ve known for a while but whose height I’d been unable to assess thus far.

Not that that’s crucial, but more than one person told me that I’m taller than they expected from our online encounters, where Zoom is the great height equalizer.

I even had a chance to meet a former client in attendance, who brought me up to speed on their family’s progress since I last saw them a few years back.

I also slipped out of the hotel briefly to meet with a current BC-based coaching client who happened to be in Vancouver at the same time.

Thanks to CC who alerted me to his presence and for inviting me to their work meeting; it was so cool to see a group of advisors in the same room together working to develop solutions for a complex family situation.

 

Fun Being Back Up Onstage

By far the key element of my time there that created the most lasting memories was the fact that I had been recruited to co-MC the event over the two main days.

Getting mic’ed up and going up onto the stage to introduce all the wonderful session facilitators was an honour and a pleasure.

Getting to know my co-host, Keita Demming, and developing the rapport required to pull that off relatively seamlessly is a testament to his flexibility in dealing with my “Costello” to his “Abbott”.

The kind feedback I received from so many people, friends and strangers alike, will keep me pumped for months to come.

Something about being in a room full of family business types makes me feel like I’m in my element and that I’ve found “my people”.

 

True and Authentic Sharing of Experiences

The format of Symposium included a few breakout sessions where the family members and advisors went to separate sessions, but the majority of the time was spent together in plenary sessions.

There was lots of magic in those, because of they way they’d been ingeniously set up, which was quite well received.

The main room sessions were mostly panels moderated by seasoned family business advisors, where the panelists came from family enterprises.

The result was so much valuable sharing of true, lived family business experiences, which benefits both family attendees and the many FEA’s in the room.

 

So, What About that “4th” Dimension?

Alright, so what did I mean earlier when I teased about the fourth dimension? Well, so many of the people I’ve met working in this field during the past decade are more than just colleagues, they have become true friends.

And like many friends, when I see them for the first time in a while, hugs are exchanged.

It’s tough to replicate a hug in an online meeting.

Thanks to Covid, we now need to make sure a hug is welcome, and most were.

I’m looking forward to more 4-D encounters later this year, at the PPI Rendez-Vous in Denver in July, and FFI in Boston in October.

We All Know What Happens When We Assume

For me it was Mr. McGee, a High School teacher, who first shared the dangers of making assumptions. I cannot recall the context of this lesson from circa 1980, but I distinctly remember him writing the word “ASSUME” on the chalkboard.

He then said, “You know what happens when you assume?”

The class waited for the punchline. He then drew two short vertical lines, before and after the “U”, leaving three distinct words:

A  S  S   U  ]   M  E

“You make an ASS out of U and ME

That was over 40 years ago and it’s still with me, so let’s just say the message stuck.


And We Are ALL Guilty of It

I’m pretty sure most readers will have heard some version of this tale somewhere along the way, and if not, feel free to borrow the one from Mr. McGee.

And, not surprisingly, all of us are also certainly guilty of making assumptions, because, well, you can’t not make them sometimes!

But what if there were an antidote that we could dream up that could help us minimize those occasions where we risk making an ass out of each other, especially with important people in our lives, like our family members?

Well I’ve got good news, there is one. And we all have some of it in us, and we can improve with practice.

My title has already given it away, but for those of you who already got lost in my prose (and I don’t want to assume that you recall the title of this blog) it’s curiosity.


A Coaching Webinar as Source

The idea for this post came a while back when I was watching a webinar about coaching, and presenter said, “The greatest resistance to curiosity is assumptions”.

I jotted that down because I felt like there was some juice to be squeezed from it.

But as I thought about it from many family business contexts with which I am familiar, I decided to turn it around and focus on the assumptions that too many people make about family members.

Rather than looking at “resistance to curiosity”, I want to concentrate on using curiosity to overcome the many problems that come from not having enough curious conversations.


It Comes Down to Attitude

My guess is that senior generation family members are typically guilty of this a bit more often, but I’m sure it happens in every generation.

It typically stems from an attitude of believing you know things you just never bothered to verify.

“Of course the kids will want to work in the family business” comes to mind for me, personally.  In my case it also came along with a healthy dose of not leaving me any choice.

My Dad knew what was best for me, or so he surely believed. Of course his plans for me also happened to be what he thought was best for him.

He could have been much more curious about what I wanted, but he never allowed himself to go there, just in case he’d learn something he didn’t really want to know.


Someone from Outside the Family as a Spark

So how might one go about sparking the kind of curiosity that I’m talking about here?

When the group of people is always exactly the same, it’s easy to get into a rut, and there isn’t much room for curiosity.

But what happens when an outsider shows up with the group, and that person is curious and begins to ask questions to satisfy their curiosity?

This could be just the right way for some new subjects and ideas to land on the table for consideration.

There are many things I should have pushed back on with my Dad, but I did not, for all kinds of reasons, many of which are more clear to me now than they were decades ago.

Could a well-placed and well-meaning outsider have helped spark certain discussions that could have been started, so that I could shine a spotlight on some of the many assumptions he had made about me?


Recognizing That Something’s Amiss

Sometimes you know that something is amiss and if you take the time to ask what you’re assuming, you’ll likely be onto something.

If you can then get curious and actually ask questions so that you can learn, you’ll be going in the right direction.

How to Build a Family Dynasty

Five Key Considerations

Once a family has accumulated a good deal of financial wealth, at some point, it becomes wise for them to shift their focus from making their proverbial pie bigger, to figuring out how to preserve the pie and transition it to future generations.

This is typically a bigger challenge than expected, and despite having access to high-caliber experts to assist them, families often stumble here.

Many speak of family legacy (including me), but this week I’m pivoting to a related concept, to answer another question, i.e. “How do you build a family dynasty?”

Here are five important things to consider when thinking about this complex subject.


1. Families Grow Exponentially

As soon you mention the word “dynasty”, my mind quickly goes into “multi-generation” mode as a basic assumption.

We’re usually talking about wealth creation that began with one generation and then continued through at least one or two more generations.

Something that creeps up on families trying to stay on top of this is simple math. 

As you add each generation of offspring, you’re adding people (or households, sometimes a simpler way to count) at an exponential or geometric rate.

If you take an example of three children per family, you go from one household to four, as the three leave the nest, and then if each of the three have three offspring, that’s already nine more.

I’ll stop the math there, but once you add that next generation, it quickly skyrockets.


2. Will the financial wealth grow at the same pace? 

That takes some work, and usually lots of luck too!

  • What Got You Rich Won’t Keep You Rich

Wealth is often created via an entrepreneurial venture that becomes a family business, or more recently by success in entertainment or sports, or having shares in a unicorn business that goes public.

Those occurrences do not typically happen or repeat often, and so the odds of them showing up in the same family again within another generation or two are low.

My point is, the skills that got you rich are not the same ones that will keep you rich

That realization doesn’t always come quickly to the one who caught lightning in a bottle and then believes they have some special power and invincibility.


3. It’s More About People Than Money

I know that almost everyone thinks it’s mostly about the money, but that isn’t typically where things go sour.

Having lots of money and then staying rich isn’t that difficult if you’re only trying to satisfy one person, or one household.

When you consider a family that’s growing exponentially (see #1, above), making sure there isn’t a revolution, as they work to stay wealthy and become a dynasty family, you begin to realize it’s the people that you need to pay attention to, even more so than the dollars.

4. Family Governance Is Key

Long time readers of my work won’t be surprised that this post is now pivoting towards a pontification about family governance, because that’s a hobby horse I ride quite regularly.

Every dynasty family will continually need to work on answering three main questions:

  • How are we going to make decisions together?
  • How are we going to communicate effectively?
  • How are we going to solve problems together?

When people hear the term governance, in relation to family issues, they typically make an unpleasant face, and I get that. 

That’s when I share those three questions as my definition, which is easier for most to grasp.

5. The Work Is Never Done

Family governance itself has a few key characteristics that make it special.

  • It’s less about formal agreements, structures, and mechanisms
  • It’s more about informal agreements and ways of being together
  • You cannot simply buy it off the shelf from an expert
  • You need to co-create it as a family
  • It needs to evolve as the family and its needs evolve

For those reasons, plus the fact that each of the growing numbers of people also continues to evolve, this is never a “one and done” or “set it and forget it” situation.

Yes, there are some family dynasties around, but not that many.

If you look at them closely, you’ll probably see that they fully understand the points I’ve shared here.

Can it be done? Yes.  

Will it be easy? No. 

Is this for your family?